Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Representative managing end-to-end customer service activities for the UK and Ireland market. Handling order processing, customer inquiries, and cross-team coordination with a focus on quality service.
Responsibilities
- Manage end-to-end customer service activities for the UK and Ireland market, covering the full order lifecycle including order processing, changes, returns, complaints, and credit notes, in line with company policies.
- Serve as the primary point of contact for UK and Ireland customers, providing accurate order, shipping, and status information.
- Coordinate with internal teams to resolve order- and service-related issues efficiently and ensure timely execution of orders.
- Monitor orders, reports, and KPIs to identify issues, resolve errors, and drive timely completion and corrective actions.
- Process standard order-to-cash transactions in SAP ERP according to operational and quality guidelines.
- Contribute to continuous improvement initiatives within the Customer Service team.
- Support team effectiveness by assisting with onboarding and knowledge sharing.
Requirements
- Fluency in English (C1 minimum) to ensure clear, professional, and effective communication with customers and internal stakeholders. Any other European language would be considered a plus.
- Experience in customer service within a product-focused environment, with a strong understanding of Order-to-Cash (OTC) processes and logistics flows.
- Familiarity with ERP systems for order and transaction management; experience with SAP is a strong advantage.
- Strong customer focus and ownership, with the ability to resolve issues independently and ensure timely follow-up.
- Analytical mindset, capable of identifying root causes, spotting opportunities for improvement, and contributing to process enhancements.
- Comfortable working in a fast-paced, collaborative environment, managing multiple priorities effectively.
- Experience in a regulated industry is highly valued, ideally Medical Devices, with pharmaceutical experience also relevant.
Benefits
- Innovation - With eight product launches in the past year alone, we continue to push boundaries and bring meaningful innovation to the market.
- Impact, great atmosphere, flat hierarchy - We offer a dynamic and inclusive environment where every team member has the opportunity to thrive and contribute to our mission.
- A Team That Inspires - Work alongside a diverse, open-minded, and supportive team that encourages personal and professional growth.
- Support & Well-Being - Benefit from our comprehensive Employee Assistance Program, providing guidance and support in times of need.
- MyBenefit Program - A monthly allowance is provided for use on the “MyBenefit” portal, giving you access to a wide range of vouchers, training, fuel options and additional services.
- Family First - Receive two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement.
- Vacation Time - In addition to your regular local vacation days, enjoy paid extra time off on December 31st.
- Boost Your Investments - Take part in our Employee Stock Purchase Program and enjoy 15% cashback on your investments.
- Accident Insurance - Stay protected with comprehensive accident insurance during all business trips.
- Private Health Insurance - You will join the company group health insurance contract with Luxmed Premium, that covers you and your dependents.
- Pension scheme PPK - You can join the additional pension scheme with PEKAO TFI, with Penumbra paying 1,5% of your monthly gross salary.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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