Business Manager Customer Service at Liebherr managing business cases and boosting revenue through customer service strategies. Requires a degree in engineering and excellent German and English skills.
Responsibilities
Ensure and oversee customer service business cases in coordination with the customer.
Identify and implement measures to increase revenue and optimize business and profit growth.
Conduct competitive analyses and derive relevant actions.
Coordinate overarching customer issues with internal and external stakeholders.
Manage order modalities.
Ensure on-time delivery.
Requirements
Degree in Electrical Engineering, Electronics, Mechatronics, Industrial Engineering or a comparable qualification; at minimum a technician-level qualification.
Professional experience in sales, service, or similar areas is desirable.
Excellent German and English skills, written and spoken; additional languages are a plus.
Business administration and project management knowledge advantageous.
Strong organizational and communication skills, confident demeanor, and assertiveness.
Customer- and solution-oriented mindset and approach.
Very good knowledge of MS Office applications.
Willingness to travel for business.
Benefits
An exciting and secure workplace in a globally successful family-owned company.
Various social benefits offered by a modern company.
Fair compensation.
Collegial atmosphere and straightforward collaboration.
Freedom to shape and implement innovative solutions.
Individual development and training opportunities.
Fair, performance-based pay including contractual special payments.
Good work–life balance – 30 days of vacation and flexible working hours.
Job title
Business Manager, Customer Service – Fixed-term Parental Leave Cover
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