Event Management and Support Specialist managing clients' event lifecycles and delivering tailored reporting solutions. Collaborating with corporate event teams globally to ensure seamless event execution.
About the role
- Customer Service Specialist managing orders and inquiries for a global medical device company. Ensuring customer excellence and collaboration with sales and operations teams.
Responsibilities
- Processing and managing customer orders
- Responding to inbound enquiries from hospitals and internal sales teams
- Overseeing consignment order logistics and returns
- Establishing strong relationships with customers
- Collaborating with local and national Operations and Sales teams
- Engaging with stakeholders across multiple areas of the organisation to support end-to-end service excellence.
Requirements
- Minimum of 2 Years’ Customer Service Experience required
- Strong knowledge of SAP ECC Sales and Distribution (SD) module, including the full Order-to-Cash (OTC) process.
- Strong analytical and problem-solving skills
- Effective written and verbal communication in English
- Proven ability to collaborate and contribute within a team environment
- Proficiency in phone and computer use, with multitasking capabilities highly regarded
- High attention to detail, with the ability to perform under pressure and maintain urgency in a fast-paced setting
- Intermediate proficiency in Microsoft Excel, including data entry and basic functions
- Solid working knowledge of Microsoft Outlook.
Benefits
- Attractive Base Salary and incentive structure
- Annual cash allowances for health insurance & wellness
- Excellent leadership, mentoring support with ongoing training & development
- Great reward and recognition programs
- Enjoy complimentary lunches and free on-site parking as part of our workplace perks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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