Lead innovation strategy and customer engagement while leveraging emerging technologies at Mastercard. Drive product development and forge partnerships to enhance commercial opportunities.
About the role
- Customer Success Analyst managing B2B client relationships, ensuring success for various companies. Requires bilingual communication and flexibility for hybrid work.
Responsibilities
- Manage and maintain a portfolio of B2B clients (small and medium-sized companies)
- Manage targets and results
- Conduct renewal follow-ups
- Identify and map new business opportunities
- Lead meetings
- Interact with internal departments (events and content, finance, sponsorship, etc.)
- Participate in events, committees and seminars
Requirements
- Bachelor's degree completed or in progress
- Proficient in Microsoft Office
- Intermediate English
- Experience in customer service and relationship management
- Availability to work in a hybrid model – in-office 3x per week
- Relationship building with companies
- IT IS VERY IMPORTANT THAT YOU:
- Are proactive, curious and engaged to achieve goals and results
- Are dynamic and able to interact and negotiate with multi-sector companies
- Are driven by challenges
- Put the customer at the center of your actions
- Communicate clearly and objectively, both in writing and verbally
- Have the ability to work constructively and respectfully in a team to achieve joint results
Benefits
- 🍽️ Multi-benefits card with meal and grocery vouchers
- 🚌 Transportation allowance
- ⛽ Fuel allowance
- 🏋️♂️ Wellhub
- 🎉 Day off on your birthday
- 🍎 Afternoon fruit
- 💛 Happiness program
- 🪪 SESC membership
- 🏥 Health insurance
- 🛡️ Group life insurance
- 📚 Discounts on courses, postgraduate programs and MBA
- 🌍 Access to Amcham training programs
- 😌 Year-end recess
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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