Customer Service Professional delivering exceptional support for customer inquiries in the shipping industry. Responsible for maintaining records, resolving issues, and collaborating with sales and operations.
About the role
- Customer Service Advisor ensuring effective resolution of customer issues for Southern Water. Achieving KPI targets and delivering excellent customer service across multiple channels.
Responsibilities
- Achieve customer and client KPI targets in relation to all contacts
- Deliver an excellent customer experience
- Respond to all contacts from customers via available channels
- Accurately capture data and enter it on relevant systems
Requirements
- Excellent interpersonal and organisational skills
- Highly effective verbal and written communication skills
- Telephone and computer literate
- Ability to demonstrate empathy and ownership of customer problems
Benefits
- Permanent contract
- Full-Time – 37.5 hours per week
- 7-week training period followed by 3 weeks of Grad Bay
- Flexible shifts between operational hours
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Satisfaction Agent at Tiime, assisting entrepreneurs through a dedicated application. Engaging users via multiple communication channels and enhancing their experience.
Customer Service Representative assisting customers with orders and inquiries at Bron Tapes. Collaborating with internal teams to enhance customer experiences across the organization.
Customer Service Representative assisting customers with orders at Bron Tapes in Denver, PA. Handling phone calls, managing customer portals, and supporting sales goals.
Sales Support Representative assisting customers in selecting products and providing solutions. Collaborating with sales associates to ensure great customer service at Ferguson.
ZAPP customer support coordinator responsible for providing technical support and customer training. Facilitate logistics for ZAPP add - on services while ensuring optimal customer experience.
Blood Collection Staff utilizing healthcare and customer service skills for blood collection processes. Collaborating with teams and creating welcoming environments for volunteer donors.
Payment Support Specialist providing personalized support in payments for credit union success. This role requires expertise in technical operations, compliance, risk management and payment channels.
Sales Support Representative managing vendors orders and confirming accuracy for Acosta Group. Engaging with vendors and customers to ensure successful order fulfillment and prevent financial deductions.
Customer Experience Intern supporting regional customer experience via omni - channel support. Engaging customers with speed and empathy while collaborating with internal stakeholders.