Customer Retention Specialist managing client relationships for Complyworks in Quebec. Ensuring customer satisfaction and demonstrating value in compliance solutions through effective communication.
About the role
- VP responsible for customer retention strategy and budget in Digital Sportsbook business. Overseeing marketing spend and operational execution to meet profitability KPIs.
Responsibilities
- Developing and implementing a long-term vision for customer retention
- Accountable for delivery against revenue and profitability metrics, ensuring reinvestment is set to meet targets and maximize return
- Create a communication strategy outline for the digital business
- Embedding a culture of collaboration within the Customer Retention team
- Setting and refining the strategy for launches into new markets
- Establish and develop a framework for investment testing and learning
- Oversee the execution of strategic plans, marketing spend and yield
- Provides guidance to the teams on the loyalty program, segmentation, and communication strategies
- Guides the promotions team, CRM, corporate and digital marketing teams to develop and finalize executional details of promotions and contests
Requirements
- Bachelor’s degree in Marketing or similar field
- Minimum seven years of experience in a senior leadership position; sports betting and digital preferred
- Strong communication and organizational skills
- Creative, innovative problem-solving skills
- Ability to develop working relationships with peers and coordinate activities with operating departments
- Ability to analyze competitive information and internal financial information and develop plans with measurable results
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
- Ability to work in a diverse, fast-paced, deadline-driven environment; capable of coordinating multiple projects simultaneously, prioritizing and flexing to accommodate last minute requests and changes
Benefits
- medical, vision, and dental insurance
- life insurance
- disability insurance
- 401(k)-matching program
- paid Flexible Time Off
- paid company holidays
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Loyalty and Retention Manager at mammaly directing subscription growth strategies. Focusing on subscriber experience, retention, LTV, and MRR in a pet supplement startup.
Asset Retention Specialist responsible for maintaining canceled loans and providing legendary service to Agents and Brokers. Collaborating with new associates and managing relationships with qualified agencies.
Customer Retention Agent at Life Protect 24/7 providing support and educating customers about medical alert devices. Selling and maintaining customer relationships to enhance retention efforts.
Customer Retention Manager focusing on customer retention initiatives with Black Horse and Transport. Developing B2B and B2C strategies for improving customer loyalty and experiences.
Retention Specialist enhancing customer retention for digital banking company. Engaging with SMEs planning to terminate services to win them back.
Customer Retention Team Lead elevating guest experience while leading Senior Guest Relations Managers at hospitality startup. Focused on operational excellence and guest satisfaction in multiple portfolios.
Business Retention Associate at Wolters Kluwer focusing on customer retention and satisfaction through proactive relationship management and data - driven strategies.
Customer Loyalty & Wine Club Manager leading wine club and DTC customer experiences at Amisfield. Creating loyalty initiatives to drive engagement and sales across various segments.
Permanent Supportive Housing Retention Specialist II at IRCO assisting families at risk of homelessness to obtain and retain housing through supportive services. Utilize trauma - informed communication and advocate for client needs.