Solutions Consultant at Avvoka partnering with Account Executives to win enterprise legal - tech deals. Supporting revenue generation through discovery, solution design, and tailored demos.
About the role
- Technical Solutions Specialist providing remote support in technical and diagnostic areas. Focusing on Point of Care/Molecular products and automation with customer engagement.
Responsibilities
- Investigate, troubleshoot and manage customer complaints and requests related to chemistry, equipment and software, in accordance with internal procedures and customer requirements
- Participate in on-call rotations
- Maintain technical skills, knowledge of company procedures and customer-facing interpersonal skills
- Work independently and as part of a team
- Contribute to process improvements
- Participate in meetings with subsidiaries, on-site or by conference call
Requirements
- Qualification as a medical laboratory, biomedical, technical or life sciences technician; experience in customer relationship management or in a medical laboratory is a plus
- Degree in one of the following disciplines: Chemistry, Biology, Sciences, Engineering, Biomedical Engineering
- Computer networking skills would be an advantage
- Willingness to become an expert in new technologies
- Passion for communication and customer service
- Fluency in Italian and Spanish
- English is an asset
Benefits
- Comprehensive on-the-job technical training and ongoing learning
- Experience working in a multicultural and stimulating environment
- Opportunity to build your career within one of the global leaders in in vitro diagnostics
- Direct impact on people’s lives and patient health by working with physicians and laboratory technicians
- Daily collaboration with our subsidiaries and teams across Europe, Asia and the United States
- Health insurance and welfare benefits
- Meal vouchers
- Profit-sharing and incentive schemes
- Sustainable mobility allowance
- Collective retirement savings plan with employer matching
- Support for training through our collective skills development plan and LinkedIn Learning
- Employee Assistance Program (EAP)
- Skills recognition program
- Employee referral program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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