Hybrid Client Solutions Manager – Social

at Channel Factory

• Job title: Client Solutions Manager – Social
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Paris, France

About the role

• Social Client Solutions Manager at Channel Factory managing client relationships and ensuring social media campaign success. Remote hybrid role with a client-facing focus.

Responsibilities

• Take ownership of a dedicated client portfolio, focusing on retention, growth, and satisfaction
• Regularly engage with clients to review social media campaign performance, identify upsell and cross-sell opportunities, and discuss service expansions.
• Collaborate with the broader Client Solutions Management team to develop and implement growth strategies for clients, driving renewals and incremental revenue.
• Lead the planning, launch, and ongoing management of social media campaigns, aligning with client KPIs and strategic objectives.
• Monitor daily campaign pacing, adjust as necessary, and collaborate with clients and internal teams to proactively address any challenges.
• Generate comprehensive post-campaign reports, providing actionable insights, performance metrics, and recommendations for future improvements.
• Act as a day-to-day expert for clients, offering insights on social media trends, ad formats, and best practices to optimize their social media investments.
• Support clients with strategic planning to maximize the impact of their social media presence, tailoring approaches based on each client's goals.
• Continuously develop and refine expertise in social media platforms, educating clients on new opportunities and advancements relevant to their strategies.
• Respond swiftly to client inquiries and requests, leveraging in-depth knowledge of internal systems and processes to provide effective solutions.
• Support Senior Client Solutions Managers with additional tasks as needed, contributing to the overall success of the Client Solutions Management team.
• Partner with the Social Solutions Manager to transition newly onboarded clients to a steady-state model, ensuring a seamless handoff and ongoing support.
• Participate in and support the Social Solutions Manager’s initiatives to educate and train the Client Solutions Management team on social media platforms and new ad formats.
• Attend regular knowledge-sharing sessions to stay updated on the latest social media trends, ad formats, and best practices, applying these learnings to benefit your clients.
• Contribute insights and learnings from client campaigns to help improve internal processes and develop best practices.

Requirements

• Experience: 2-3 years in client-facing roles within social media management or digital marketing, ideally in a tech publisher or digital media agency, with a focus on client retention, growth, and satisfaction within Social Media activations.
• Platform Knowledge: Proficient in social media platforms and paid advertising tools, with hands-on experience in campaign management and media buying on bidding models (e.g., programmatic platforms).
• Analytical Skills: Data-driven mindset with advanced Excel skills (e.g., calculations, pivot tables) and the ability to interpret metrics and translate insights into actionable client strategies.
• Communication & Relationship Building: Strong verbal, written, and interpersonal skills; able to communicate complex strategies clearly and build trusted client relationships.
• Organizational Excellence: Highly organised and detail-oriented, with the ability to manage multiple client accounts and campaigns in a fast-paced environment.
• Learning & Adaptability: Passionate about staying updated on digital trends and eager to apply new insights to benefit clients; Google Ads, YouTube certifications, or Salesforce proficiency is a plus.
• Professionalism: Demonstrates the highest levels of integrity, ethics, and commitment to client success.