Customer Solutions Manager developing integrated energy solutions for large energy users across the UK and Ireland. Leading business development and delivering tailored energy projects with strong client collaboration.
About the role
- Solutions Engineer at Rimsys enhancing global regulatory compliance through SaaS solutions. Supporting sales cycles and customer onboarding for medical device industry regulations.
Responsibilities
- Partner with Account Executives to conduct discovery and understand customer pain points
- Configure and manage sandbox evaluations
- Translate regulatory workflows into solution recommendations that align with customer needs
- Deliver custom demos and solution walkthroughs aligned to prospect use cases
- Present future facing product capabilities and walk prospects through upcoming product enhancements
- Build solution narratives that map Rimsys capabilities to business outcomes and ROI
- Contribute to RFP and RFI responses by completing technical sections and solution requirements
- Prepare and deliver demo presentations aligned to formal evaluation criteria
- Support technical evaluation discussions, including data workflows, integrations, and configuration considerations
- Walk customers through integration strategy and the technical details of how Rimsys integrates with their systems
- Provide structured feedback to Product on recurring requests, gaps, and opportunities
- Act as an internal subject matter expert on regulatory processes and real world customer use cases
- Support Implementation and Customer Success by delivering tailored demos during onboarding and adoption
- Participate in early onboarding conversations to validate solution design and reinforce best practices
- Document critical solution details to ensure a smooth handoff from Sales to Implementation
Requirements
- 5+ years in a Solutions Engineer, Sales Engineer, or similar presales role in an enterprise software company
- Strong preference for relevant industry experience working with MedTech, pharma, or life sciences
- Ability to translate complex regulatory challenges into simple, clear solution narratives
- Skilled at delivering tailored demos, guiding discovery, and engaging stakeholders
- Experience working with SaaS platforms that use REST APIs and or webhooks
- Self-directed, organized, and comfortable operating in a fast-moving environment
- Strong verbal and written communication skills with an ability to adapt to both technical and non-technical audiences
- Collaborative and comfortable working cross functionally with Sales, Product, Regulatory, Engineering, Implementation, and Customer Success teams
Benefits
- Flexible working options (in our Pittsburgh office, remote or hybrid)
- Competitive Compensation (base + commission + equity)
- Comprehensive medical, dental and vision coverage
- Training and resources for personal and career growth
- Life insurance benefits
- 401(k) plan
- Generous vacation policy (Unlimited PTO with a minimum 3 weeks OOO)
- Weekly social events
- Convenient office location with on-site parking for team members in our Pittsburgh office
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