Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Senior Support Engineer at Oak Engage acting as technical escalation point for complex issues. Collaborating closely with engineering and platform teams in a fast-paced SaaS environment.
Responsibilities
- Act as the technical escalation point for high-priority and complex support cases.
- Perform in-depth troubleshooting across cloud & platform teams
- Analyse logs, debug code paths, and trace API calls to pinpoint root causes.
- Partner with engineering to reproduce issues, verify fixes, and ensure knowledge is fed back into the product.
- Contribute to monitoring, alerting, and incident response processes.
- Build and maintain internal tooling to improve support efficiency.
- Document technical solutions and best practices for both internal teams and external customers.
Requirements
- Solid experience as a Support Engineer, Site Reliability Engineer, or similar technical role in a SaaS/enterprise software environment
- Strong understanding of cloud platforms (Azure, AWS, or GCP), networking, and system administration
- Proficiency with APIs, authentication (SSO, SAML, OAuth), and integrations
- Hands-on experience with SQL and database troubleshooting
- Familiarity with logging, monitoring, and observability tools
- Ability to write and debug scripts (e.g. Python, PowerShell, Bash) to support investigations
- Excellent problem-solving and analytical skills, with a methodical approach to debugging
- Proficiency in C# .NET Framework, and the MVC pattern for backend development
- Proficiency in LINQ patterns for database queries
- Experience with Vue.js, TypeScript, JavaScript, and HTML for frontend development
- Experience with version control systems, such as Git, for managing code changes and collaboration
Benefits
- A meaningful role in a mission-led SaaS company with strong growth and product-market fit
- The chance to work with household brands and solve real-world enterprise challenges
- Flexible hybrid or remote working options
- Private health insurance, life insurance, and Employee Assistance Programme (EAP)
- Gym contribution and travel allowance
- Enhanced maternity, paternity, and discretionary leave
- Generous holiday policy (25 days + Bank Holidays + additional discretionary days)
- Regular team socials and a positive, collaborative culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Analyst responsible for onboarding partners and ensuring technical excellence in Digital Cash ecosystem integrations. Collaborating with internal teams and providing advanced API support in São Paulo.
Technical Support Specialist troubleshooting Tier II issues in Autodesk Forma products. Collaborating with Engineering and Product teams for defect validation and customer communication.
Operations Tools & Support Engineer developing and improving production tools for maritime classification and certification at Bureau Veritas. Collaborating in an international environment with tech experts and stakeholders.
Provide support to clients through various communication channels, ensuring smooth operation of software systems. Work with a dynamic team to enhance service delivery.
IT Intern providing technical support to optimize health and safety processes. Engaging in team collaboration and troubleshooting customer queries while maintaining organized documentation in hybrid mode.
Application Support Developer responsible for enhancing and supporting in - house developed applications at Centrica. Engage in customer support, data analysis, and system administration tasks.
Technical Support Engineer providing first - line support for IDEMIA applications in Bucharest. Responsible for troubleshooting technical issues and collaborating with support teams.
Technical Support Manager responsible for IT infrastructure continuity, security, and innovative management. Focusing on problem management in an operational environment.
Service & Support Engineer supporting global customers with broadcast control solutions. Collaborating with regional teams to resolve technical issues in a 24/7 support setup.