Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Act as the technical escalation point for high-priority and complex support cases.
- Perform in-depth troubleshooting across cloud & platform teams
- Analyse logs, debug code paths, and trace API calls to pinpoint root causes.
- Partner with engineering to reproduce issues, verify fixes, and ensure knowledge is fed back into the product.
- Contribute to monitoring, alerting, and incident response processes.
- Build and maintain internal tooling to improve support efficiency.
- Document technical solutions and best practices for both internal teams and external customers.
Requirements
- Solid experience as a Support Engineer, Site Reliability Engineer, or similar technical role in a SaaS/enterprise software environment
- Strong understanding of cloud platforms (Azure, AWS, or GCP), networking, and system administration
- Proficiency with APIs, authentication (SSO, SAML, OAuth), and integrations
- Hands-on experience with SQL and database troubleshooting
- Familiarity with logging, monitoring, and observability tools
- Ability to write and debug scripts (e.g. Python, PowerShell, Bash) to support investigations
- Excellent problem-solving and analytical skills, with a methodical approach to debugging
- Proficiency in C# .NET Framework, and the MVC pattern for backend development
- Proficiency in LINQ patterns for database queries
- Experience with Vue.js, TypeScript, JavaScript, and HTML for frontend development
- Experience with version control systems, such as Git, for managing code changes and collaboration
Benefits
- A meaningful role in a mission-led SaaS company with strong growth and product-market fit
- The chance to work with household brands and solve real-world enterprise challenges
- Flexible hybrid or remote working options
- Private health insurance, life insurance, and Employee Assistance Programme (EAP)
- Gym contribution and travel allowance
- Enhanced maternity, paternity, and discretionary leave
- Generous holiday policy (25 days + Bank Holidays + additional discretionary days)
- Regular team socials and a positive, collaborative culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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