Technician providing IT support for users and maintenance in an inclusive service company specializing in durable jobs for individuals with disabilities. Involves various IT tasks and user assistance.
About the role
- Technical Support Technician responsible for monitoring SLAs and handling maintenance on desktops, OS installations, and printer repairs. Work in a collaborative environment at SONDA in Jundiaí.
Responsibilities
- Monitoring backlog and SLAs
- Rapid resolution of support tickets
- Maintenance of desktops and monitors
- Installation and configuration of software and Windows and Linux operating systems
- Printer maintenance
- Mobile phone maintenance and battery replacements
- Hardware maintenance
Requirements
- Experience in desk-side support and hardware and software maintenance
- Knowledge of printer maintenance
- Technical diploma, certification, or vocational training in a related field
Benefits
- Flexible work arrangements to support work–life balance
- Professional development and continuous skills growth tailored to your interests
- A collaborative, diverse, and innovative environment that encourages teamwork
- SONDA Academy: a learning platform aimed at maximizing your professional development
- Hybrid work
- SONDA Wellness: a program designed to support your personal and professional balance through initiatives focused on physical, mental, and social well‑being
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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