Technical Support Engineer supporting enterprise customers with cloud platform. Answering technical questions, troubleshooting issues, and ensuring customer success.
MI
Onsite Senior Technical Support Engineer, Chiller
Posted 3 hours ago
About the role
- Technical Support Senior Engineer providing support to distributors and end users in Comfort Chiller systems. Collaborating with teams for improved product performance and service solutions in the UK.
Responsibilities
- Technical support to distributors / end users / consultants
- Respond to technical inquiries by e-mail or phone without any delays
- Investigate the unit troubles/claims by analyzing operation data with utilizing service tool
- Visit the site for commissioning / trouble shooting for end users/distributors
- Check the drawing of projects (unit / pipe / electrical installation), setting, and check the operation data
- Submit reports for technical supports for site visits
- Organize maintenance scheme
- Collaborate with European manufacturers to provide solution to enhance the sales of MHI products
- Maintain the collaboration with European manufactures
- Research the Sales solution/Service solution for MHI products
- Share the knowledge among the business partners
- Prepare MHI technical supports documents (in English and in other European languages)
Requirements
- Degree in Engineering or equivalent
- Technical experience within Comfort Chiller, minimum 5 years
- Fundamental understanding of water system for cooling and heating
- Knowledge of heat pump and water systems
- Knowledge of regulations and EU/GB directives related to boilers and/or heat pumps
- Strong interpersonal and communications skills
- Fluent English, both oral and written
- Knowledge of other European language(s) could be beneficial
- Prioritizing skills
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Support Specialist providing post - sales technical support in compressor products. Collaborating with teams to resolve complex issues and enhance customer satisfaction through in - depth training.
Technical Support Engineer addressing customer issues and platform improvements at Lilt. Collaborating with teams using AI to transform communication access for all.
Technical Support Technician providing IT support and maintenance services at SONDA. Focusing on user hardware and software assistance while maintaining IT infrastructure.
Técnico de Suporte Gestão de Ativos gerenciando relatórios e documentação de ativos na SONDA. Trabalhando em alinhamento com as melhores práticas de gestão de configuração e ativos.
Technical Support Technician responsible for monitoring SLAs and handling maintenance on desktops, OS installations, and printer repairs. Work in a collaborative environment at SONDA in Jundiaí.
Support Engineer providing integration support for Scality's on - premise file and object storage platform. Collaborating with engineering teams to resolve issues and improve product functionality.
Data Management Analyst managing customer information analysis for Aramark. Ensuring accuracy and integrity of data while identifying sales opportunities for the company.
Technical Support Expert specializing in hardware support and troubleshooting for payment devices. Responsible for client advocacy and ensuring timely resolution of technical issues.
Managed Services Support Analyst providing IT support to customers globally. Troubleshooting technical issues and ensuring high customer satisfaction through effective communication.