Integration Support Engineer providing technical support for Stream products and services. Collaborating with customers and internal teams throughout their integration lifecycle.
About the role
- Technical Support Specialist providing post-sales technical support in compressor products. Collaborating with teams to resolve complex issues and enhance customer satisfaction through in-depth training.
Responsibilities
- Provide advanced technical support to troubleshoot complex product and system issues, working collaboratively with field technicians, the customer center, distributors, and customers via phone, email, and onsite visits.
- Proactively work to resolve customer issues, taking ownership and leading corrective actions when necessary, and follow cases through to completion.
- Conduct detailed technical evaluations, including root cause analysis, preparation, drafting, and review of technical reports, ensuring confidentiality and mitigation of legal and financial risks.
- Develop and maintain technical documentation such as bulletins, fault trees, troubleshooting guides, and contributions to the Knowledge Base to ensure field teams have access to the most up-to-date information.
- Support technical training initiatives, including the design, development, and delivery of materials, and conduct training sessions and workshops for internal teams, distributors, and customers.
Requirements
- Bachelor's degree completed
- Experience in maintenance environments and in technical support
- Previous experience delivering technical training in the field
- Intermediate English and Spanish
- Knowledge of air compressors and experience using troubleshooting tools is essential
Benefits
- Availability for national and international travel, including weekends, as required
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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