Technical Support Specialist providing post - sales technical support in compressor products. Collaborating with teams to resolve complex issues and enhance customer satisfaction through in - depth training.
About the role
- Technical Support Engineer supporting enterprise customers with cloud platform. Answering technical questions, troubleshooting issues, and ensuring customer success.
Responsibilities
- Answer ‘how to’ technical and application configuration questions to our enterprise customers.
- Assist in troubleshooting 1st and 2nd level technical issues.
- Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success.
- Be responsible for customer production environments.
- Build 'knowledge articles' in Coupa’s knowledge base for customers' use.
Requirements
- Excellent written and verbal communication skills.
- Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems.
- Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
- Ability to articulate solutions to complex technical problems clearly and simply.
- Experience working directly with external customers in a support environment, preferably in an enterprise software setting.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Technical Support Senior Engineer providing support to distributors and end users in Comfort Chiller systems. Collaborating with teams for improved product performance and service solutions in the UK.
Technical Support Engineer addressing customer issues and platform improvements at Lilt. Collaborating with teams using AI to transform communication access for all.
Technical Support Technician providing IT support and maintenance services at SONDA. Focusing on user hardware and software assistance while maintaining IT infrastructure.
Técnico de Suporte Gestão de Ativos gerenciando relatórios e documentação de ativos na SONDA. Trabalhando em alinhamento com as melhores práticas de gestão de configuração e ativos.
Technical Support Technician responsible for monitoring SLAs and handling maintenance on desktops, OS installations, and printer repairs. Work in a collaborative environment at SONDA in Jundiaí.
Support Engineer providing integration support for Scality's on - premise file and object storage platform. Collaborating with engineering teams to resolve issues and improve product functionality.
Data Management Analyst managing customer information analysis for Aramark. Ensuring accuracy and integrity of data while identifying sales opportunities for the company.
Technical Support Expert specializing in hardware support and troubleshooting for payment devices. Responsible for client advocacy and ensuring timely resolution of technical issues.
Managed Services Support Analyst providing IT support to customers globally. Troubleshooting technical issues and ensuring high customer satisfaction through effective communication.