Hybrid Senior Process Associate – English

at Genpact

• Job title: Senior Process Associate – English
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Wroclaw, Poland

About the role

• HR Senior Process Associate responsible for delivering tailored HR services to employees. Managing inquiries and offering solutions within a fast-paced, tech-driven environment in Wroclaw, Poland.

Responsibilities

• Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based)
• Handle HR inquiries from associates coming via email, HR cases, Workday transactions or if required phone/chat in a professional and timely manner ensuring outstanding quality of customer support in oral/written interactions
• Manage tasks in HR systems (Workday, Service Now)
• Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)
• Establish and/or update process documentation (SOP, templates)
• Maintain good relationships with Stakeholders
• Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
• Recognize root causes for issues, suggests solutions and preventive actions
• Take responsibility of other co-workers assignments in their absence according to your skills and qualifications (back up)
• Act as a process specialist for other team members by preparing and conducting training sessions if required (cross stream, new joiners, back-ups)
• Pro-actively share knowledge and expertise with other team members by work shadowing, trainings and coaching to relevant extent
• Participate in projects delegated by management team with limited or no supervision
• Work in line with defined Service Level Agreements and accurately use HR systems
• Complete mandatory trainings and assignments in timely manner
• Fulfill data privacy requirements

Requirements

• 2+ years experience in HR area
• Fluent English (C1 level)
• Good/Advanced knowledge of MS Office package
• Ability to work with confidential/sensitive data
• Maintains positive and professional attitude and set example of such behavior for other team members
• Excellent verbal and written communication skills
• Good problem-solving abilities
• Strong logical thinking skills
• Other European language on B2+ level (Preferred)
• Knowledge of Workday/Service Now (Preferred)
• Previous experience working in Shared Services (Preferred)

Benefits

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress