PH
PhilipsGrowth Region Grooming
Marketing role driving go - to - market strategy for health technology solutions at Philips. Focus on consumer insights and category - specific marketing efforts to enhance product visibility and performance.
About the role
- Follow up on new business leads and manage the early-stage sales cycle through digital channels (Acquisition & Onboarding).
- Support 1-to-many onboarding programs, webinars, and product enablement sessions.
- Help new customers adopt and realize value quickly using digital playbooks.
- Manage the end-to-end renewal lifecycle for long-tail customers with digital automation (Retention & Risk Management).
- Track engagement, onboarding progress, and adoption signals to ensure retention and identify risks.
- Identify and escalate customer risks, supporting internal mitigation strategies.
- Monitor customer usage and engagement data to uncover expansion signals and drive upsell/cross-sell opportunities.
- Facilitate webinars and user communities; capture customer success stories and feedback for advocacy.
- Ensure pipeline hygiene, renewal forecasting accuracy, and contract compliance.
- Collaborate with RevOps, CS Ops, and Marketing to align engagement with lifecycle milestones.
- Continuously improve digital customer experiences using feedback and insights (Operational Excellence).
Requirements
- 3–5 years of experience in SaaS or customer-facing roles (Customer Success, Renewals, Onboarding, or Support).
- Experience managing high-volume accounts with structured processes and digital tools.
- Familiarity with Salesforce and engagement platforms such as Outreach and Gong.
- Clear written and verbal communication skills in English.
- Ability to prioritize multiple tasks with strong attention to detail.
- Comfortable facilitating group webinars or onboarding sessions via Zoom.
- Ability to work effectively across global teams and time zones.
- (Preferred) Experience with renewal workflows, CPQ tools, or quoting processes.
- (Preferred) Exposure to low-touch or digital customer success models.
- (Preferred) Familiarity with customer communities or enablement content creation.
- (Preferred) Knowledge of LinkedIn Sales Navigator or customer intelligence platforms.
- (Preferred) Exposure to the software testing automation space is a plus.
Benefits
- Competitive Pay & Bonuses: You'll receive an attractive salary package plus performance bonuses to help you meet your financial goals.
- Comprehensive health coverage
- Flexible work options
- Generous time off
- Location-tailored benefits package designed specifically for your country
- Top-of-the-line equipment and modern facilities
- Helpful allowances to support your work setup
- Inclusive workplace with equal opportunities and diverse culture
- Room for professional growth, skill development, and recognition
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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