Growth and Performance Manager coaching and mentoring franchise partners in Sydney - based tutoring centers. Driving operational success and elevating student outcomes through expert guidance.
About the role
- Growth Analyst driving cross-sell and upsell revenue for Dext, leveraging customer insights and data to build effective strategies.
Responsibilities
- Drive revenue expansion by identifying and executing cross-sell, upsell, and adoption opportunities across the customer base.
- Analyse customer and product data and regularly conduct customer research to uncover patterns, insights and opportunities that unlock monetisation potential.
- Run structured testing and optimisation cycles, owning the experimentation for cross-sell and upsell and reporting on learnings and outcomes.
- Collaborate with Product, Marketing, and BI to design and launch initiatives, supplemented by targeted high-touch actions for high-value accounts.
- Establish a repeatable framework for cross-sell and upsell execution, ensuring consistent measurement, iteration, and operational discipline.
- Occasionally contact high-value accounts to recommend relevant Dext solutions by showcasing the broader offering and gaining insight into their needs.
Requirements
- A sharp, analytical thinker who can turn customer and product data into clear hypotheses and experiments.
- Proven experience in driving monetisation, cross-sell, or customer expansion strategies, supported by solid experience in Growth, Customer Success, Engagement, or Consulting.
- Strong ability to influence and align multiple teams, navigating both strategic and operational work with ease.
- Solid with analytics, automation, and CRM tools and curious about and experienced with analytics and AI automation tools (e.g. Mixpanel, ChatGPT, n8n).
- A customer-focused, commercially driven mindset, paired with proactive execution, adaptability, and collaborative behaviour.
Benefits
- A competitive salary.
- Flexible working.
- 25 days off plus bank holidays, volunteering days, summer hours and a day off the week of your birthday.
- Employer-paid private medical insurance and health cash plan.
- Cycle to work scheme.
- Payroll giving.
- Income protection.
- Mental health support through Help@Hand.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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