Hybrid Growth Analyst

at Dext

• Job title: Growth Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Growth Analyst driving cross-sell and upsell revenue for Dext, leveraging customer insights and data to build effective strategies.

Responsibilities

• Drive revenue expansion by identifying and executing cross-sell, upsell, and adoption opportunities across the customer base.
• Analyse customer and product data and regularly conduct customer research to uncover patterns, insights and opportunities that unlock monetisation potential.
• Run structured testing and optimisation cycles, owning the experimentation for cross-sell and upsell and reporting on learnings and outcomes.
• Collaborate with Product, Marketing, and BI to design and launch initiatives, supplemented by targeted high-touch actions for high-value accounts.
• Establish a repeatable framework for cross-sell and upsell execution, ensuring consistent measurement, iteration, and operational discipline.
• Occasionally contact high-value accounts to recommend relevant Dext solutions by showcasing the broader offering and gaining insight into their needs.

Requirements

• A sharp, analytical thinker who can turn customer and product data into clear hypotheses and experiments.
• Proven experience in driving monetisation, cross-sell, or customer expansion strategies, supported by solid experience in Growth, Customer Success, Engagement, or Consulting.
• Strong ability to influence and align multiple teams, navigating both strategic and operational work with ease.
• Solid with analytics, automation, and CRM tools and curious about and experienced with analytics and AI automation tools (e.g. Mixpanel, ChatGPT, n8n).
• A customer-focused, commercially driven mindset, paired with proactive execution, adaptability, and collaborative behaviour.

Benefits

• A competitive salary.
• Flexible working.
• 25 days off plus bank holidays, volunteering days, summer hours and a day off the week of your birthday.
• Employer-paid private medical insurance and health cash plan.
• Cycle to work scheme.
• Payroll giving.
• Income protection.
• Mental health support through Help@Hand.