Katalon is a modern, comprehensive quality management platform that enables quality assurance, DevOps and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.
The platform accelerates end-to-end software development by powering the authoring, execution, and insights of test automation across any app or environment, and flexibly integrates across a team’s architecture and processes.

Katalon

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backend-engineer

Katalon is an all-in-one test automation solution designed to streamline the development and execution of automated tests across various platforms including web, mobile, desktop, and APIs. With tools like Katalon Studio, Runtime Engine, and TestCloud, Katalon provides a comprehensive suite for teams of any size to implement automated testing faster and more efficiently. The platform emphasizes ease of use by offering low-code and no-code scripting options, AI-powered testing, and advanced analytics through a centralized command center. Katalon is particularly suitable for enterprises requiring scalable, secure, and robust test automation solutions.

Katalon is a modern, comprehensive quality management platform that enables quality assurance, DevOps and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently. The platform accelerates end-to-end software development by powering the authoring, execution, and insights of test automation across any app or environment, and flexibly integrates across a team’s architecture and processes. 

• Design, develop, and maintain scalable web applications across front-end and back-end.
• Build APIs and services using Java (Quarkus, Spring Boot) and ensure integration with PostgreSQL databases.
• Develop responsive and high-performing user interfaces with React and TypeScript.
• Work with Kafka to design and implement event-driven systems.
• Containerize applications using Docker and contribute to deployment pipelines.
• Ensure application security, performance, and reliability.
• Troubleshoot, debug, and resolve issues across the stack.
• Collaborate with product managers, designers, and engineers to deliver high-quality features.
• Demonstrate a proactive attitude by identifying opportunities for improvement and driving solutions.
• Apply a product mindset by focusing on user needs and delivering business value, not just technical output.

Mid Software Engineer – TestOps, Fullstack, Java, React

Full Stack Engineer responsible for developing scalable applications using Java and React at Katalon. Collaborating cross-functionally to enhance software quality and deliver value.

product-designer

- Design wireframes, prototypes, and high-fidelity interfaces for SaaS, CRM, and enterprise applications to meet business objectives and user needs
- Create user journey flows, visuals, and UI assets to support the iterative design process
- Explore and prototype design hypotheses, testing divergent ideas and solutions
- Apply logical UX flow principles to create seamless, intuitive user experiences across all touchpoints
- Build and maintain a consistent design language system across products and platforms
- Collaborate with product teams, developers, and stakeholders to align design solutions with business and technical requirements.
- Present design work effectively, providing the rationale for decisions and addressing feedback.
- Document design specifications to ensure clarity for product teams and technical implementation.
- Manage multiple design projects, prioritizing tasks and meeting deadlines in a fast-paced environment.
- Conduct in-depth research and usability evaluations to identify areas for improvement and validate design choices
- Stay updated on industry trends, best practices, and emerging technologies to enhance design solutions.
- Support design reviews with prototypes and presentations to gain stakeholder alignment.

Product Designer

Product Designer creating user-centric solutions for Katalon. Designing intuitive user experiences in a fast-paced environment with a focus on SaaS and enterprise applications.

customer-success-manager

- Manage a portfolio of global public sector customers, driving product adoption, ensuring customer retention, and maintaining high satisfaction levels.
- Build and maintain regular engagement with Partners and Resellers responsible for commercial relationships and renewals of public sector accounts.
- Collaborate closely with the Partner Success Manager to design and execute partner-led programs that enhance customer engagement and value realization.
- Develop and deliver scalable initiatives — such as webinars, digital enablement content, and interactive sessions (e.g., office hours) — to promote product adoption and best practices.
- Leverage product usage data and account health metrics to prioritize outreach, identify trends, and take proactive actions to maximize customer success.
- Execute retention strategies (“save plays”) for customers exhibiting decreased usage or potential churn risk.
- Maintain deep expertise in the Katalon platform, its key use cases, and best practices to effectively guide and advise customers.
- Gather and synthesize customer insights from engagement and data analysis to identify common adoption barriers, usage challenges, and churn drivers across the public sector segment.


Customer Success Manager

Customer Success Manager for public sector clients at Katalon. Driving product adoption and customer satisfaction for the AI-testing leader.

qa-engineer

• Drive Automation-First Testing: Implement and maintain an automation-first testing approach to ensure scalability, performance, and reliability across complex platform architectures.
• Dogfood Katalon Products: Use Katalon’s tools in real-world scenarios to evaluate their effectiveness, identify improvement opportunities, and provide actionable feedback to enhance product quality.
• Champion Shift-Left Testing: Collaborate with developers and product managers early in the development cycle to improve testability, define quality metrics, and ensure robust coverage.
• Agile Collaboration: Actively engage in Scrum ceremonies, provide accurate estimates for testing tasks, and ensure testing aligns with sprint goals and deliverables.
• Customer-Centric Quality: Work closely with Customer Support and Development teams to investigate reported issues, reproduce defects, and drive timely resolutions.
• Continuous Improvement & Innovation: Explore and apply modern testing techniques, tools, and emerging technologies (e.g., AI, cloud-based testing) to optimize test efficiency and coverage.

Senior Quality Engineer, QA QC, Automation Tester

Senior Quality Engineer at Katalon driving automation-first testing and collaborating with development teams. Enhancing product quality while optimizing test efficiency and coverage in a hybrid environment.

support-engineer

• First point of contact to handle customer questions, error reports, feature suggestions, or license inquiries
• Manage the opening, status update, and closing of support tickets to ensure issue identification and resolution SLAs are met
• Analyze the logs and reproduce the issue to identify the root cause.
• Participate in customer troubleshooting calls to identify and resolve critical or recurring issues
• Assist customers in integrating Katalon products with their internal systems or third-party tools (e.g., Jira, Jenkins, GitHub), including advanced custom configurations.
• Offer assistance for advanced and high-priority technical challenges that exceed standard support capabilities.
• Conduct tailored training sessions on product functionality, explore advanced features in depth, and facilitate best practices and knowledge-sharing workshops.
• Collaborate with cross-functional teams (Support, Product, Success and other teams) to address customer needs and improve product functionality.
• Develop and maintain a vast knowledge of our products and services - be an expert
• Manage the self-support documents, FAQ articles

Senior Product Support Engineer, APAC – Automation Testing

Customer Support Specialist providing technical assistance for Katalon products. Managing support tickets, troubleshooting issues, and collaborating with cross-functional teams.

growth-marketing

• Follow up on new business leads and manage the early-stage sales cycle through digital channels (Acquisition & Onboarding).
• Support 1-to-many onboarding programs, webinars, and product enablement sessions.
• Help new customers adopt and realize value quickly using digital playbooks.
• Manage the end-to-end renewal lifecycle for long-tail customers with digital automation (Retention & Risk Management).
• Track engagement, onboarding progress, and adoption signals to ensure retention and identify risks.
• Identify and escalate customer risks, supporting internal mitigation strategies.
• Monitor customer usage and engagement data to uncover expansion signals and drive upsell/cross-sell opportunities.
• Facilitate webinars and user communities; capture customer success stories and feedback for advocacy.
• Ensure pipeline hygiene, renewal forecasting accuracy, and contract compliance.
• Collaborate with RevOps, CS Ops, and Marketing to align engagement with lifecycle milestones.
• Continuously improve digital customer experiences using feedback and insights (Operational Excellence).

Senior Customer Growth Specialist

Senior Customer Growth Specialist at Katalon driving acquisition, onboarding, retention, and expansion through digital engagement and scalable processes.

Katalon is a modern, comprehensive quality management platform that enables quality assurance, DevOps and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently. The platform accelerates end-to-end software development by powering the authoring, execution, and insights of test automation across any app or environment, and flexibly integrates across a team’s architecture and processes.

Katalon

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