Hybrid Senior Advisor, Process Improvement

Posted 2 months ago

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About the role

  • Senior Advisor improving business processes in the Operational Efficiency Department at Desjardins. Leading process improvement initiatives to enhance operational efficiency and effectiveness.

Responsibilities

  • Document or update processes through workshops with representatives of owners and process agents
  • Highlight preliminary opportunities for reducing waste (pain points and opportunities) and identify potential alignments with one or more projects
  • Facilitate activities to assess the maturity of the process and ensure collaboration between all participants
  • Organize and lead workshops to identify key target performance indicators (list of potential indicators) that support process improvement and their operating mechanisms

Requirements

  • Bachelor's degree in a related field
  • A minimum of six years of relevant experience
  • Experience in CRM implementation
  • Lean Six Sigma Green or Black Belt
  • Knowledge of French is required for positions in Quebec
  • Proficiency in process mapping and modelling tools
  • Proficiency with Microsoft Office suite

Benefits

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

Job title

Senior Advisor, Process Improvement

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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