Senior Advisor improving business processes in the Operational Efficiency Department at Desjardins. Leading process improvement initiatives to enhance operational efficiency and effectiveness.
Responsibilities
Document or update processes through workshops with representatives of owners and process agents
Highlight preliminary opportunities for reducing waste (pain points and opportunities) and identify potential alignments with one or more projects
Facilitate activities to assess the maturity of the process and ensure collaboration between all participants
Organize and lead workshops to identify key target performance indicators (list of potential indicators) that support process improvement and their operating mechanisms
Requirements
Bachelor's degree in a related field
A minimum of six years of relevant experience
Experience in CRM implementation
Lean Six Sigma Green or Black Belt
Knowledge of French is required for positions in Quebec
Proficiency in process mapping and modelling tools
Proficiency with Microsoft Office suite
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
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