Customer Success Manager responsible for improving partner metrics and collaboration with onboarding and management teams. Working with SaaS platforms for customer engagement and marketing solutions.
About the role
- Scaled Customer Success Manager at Boomi working in hybrid model from Barcelona. Leading strategic customer engagements to drive adoption and success of integration platforms.
Responsibilities
- Collaborate with customers to develop a mutual success plan based on Boomi’s delivery methodology, key milestones and aligning Boomi’s solutions with actionable success metrics and business goals.
- Accelerate business value for customers/partners driving a structured and prescriptive onboarding and adoption plan that delivers timely production launches and maximizes product utilization.
- Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning Boomi as the strategic choice for Integration, Automation, APIM, AI, and Data Management.
- Continually build promoters and champions by ensuring Boomi remains critical to the customer’s organization.
- Demonstrated acumen to proactively identify competitor influence within accounts.
- Ability to understand and address complex technical challenges and translate technical value into business impact.
- Possess strong data acumen to interpret platform features, capabilities, and usage data, identifying leading and lagging adoption trends.
- Proactively manage portfolio health by accurately forecasting renewals and driving cross-functional collaboration to mitigate adoption and health risks.
- Expertly manage business escalation by quickly assessing business impacts and effectively translating them into prioritized action items.
- Conduct regular reviews to showcase qualitative and quantitative achievements, measurable outcomes, and platform benefits.
Requirements
- Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle.
- 3+ years of experience in technical roles such as Solution Architect, Consultant, Systems Engineer, or Technical Account Manager with a focus on enterprise integration.
- Must have Languages: Fluent in English and German.
- Solid knowledge of iPaaS (Integration Platform as a Service)/API/Data management (e.g. data products, data operations, ELT, data orchestration, etc.) and cloud architecture (AWS, Azure, or Google Cloud).
- Strong technical aptitude and desire for continued learning.
- Ability to engage with platform owners and technical stakeholders on subjects such as total cost of ownership, technical roadmaps, and architecture optimization.
- Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences.
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
CRM Analyst focusing on customer satisfaction and engagement strategies. Collaborating with clients and internal teams to optimize CRM services in marketing.
Senior Director of Customer Success managing Safe Software's North American post - sales strategy. Leading proactive Customer Success organization for measurable outcomes and revenue retention.
Senior Customer Success Manager supporting EMEA merchants for Recharge. Building strategic relationships and driving merchant success through effective platform usage.
Customer Success Manager leading customer onboarding and lifecycle in B2B SaaS. Focusing on activation, retention, and expansion for high - value customers.
Strategic Customer Success Manager responsible for customer relationships and ensuring measurable value for Fortune 500 clients. Focused on expanding footprint within complex organizations.
CRM Associate managing dynamic marketing campaigns across customer products at DraftKings. Collaborating with Analytics, Product, and Engineering teams during peak sports moments.
Customer Success Specialist assisting cyclists with inquiries about bicycle insurance products and services. Working closely with the Customer Experience team to support both customers and partners.
Especialista en CRM y BI para Super Food Holding, liderando proyectos de datos y análisis de mercado. Brindando soporte para decisiones estratégicas y gestionando herramientas CRM.
Customer Success Specialist managing customer onboarding, satisfaction, and upselling for Lexroom's legal AI platform. Collaborating with internal teams and ensuring excellent customer feedback and KPI tracking.