OP
Senior Customer Success Manager managing complex Federal customer accounts and driving technology adoption at Casepoint. Developing strategies for retention and value realization across diverse stakeholder groups.
About the role
- Collaborate with customers to develop a mutual success plan based on Boomi’s delivery methodology, key milestones and aligning Boomi’s solutions with actionable success metrics and business goals.
- Accelerate business value for customers/partners driving a structured and prescriptive onboarding and adoption plan that delivers timely production launches and maximizes product utilization.
- Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning Boomi as the strategic choice for Integration, Automation, APIM, AI, and Data Management.
- Continually build promoters and champions by ensuring Boomi remains critical to the customer’s organization.
- Demonstrated acumen to proactively identify competitor influence within accounts.
- Ability to understand and address complex technical challenges and translate technical value into business impact.
- Possess strong data acumen to interpret platform features, capabilities, and usage data, identifying leading and lagging adoption trends.
- Proactively manage portfolio health by accurately forecasting renewals and driving cross-functional collaboration to mitigate adoption and health risks.
- Expertly manage business escalation by quickly assessing business impacts and effectively translating them into prioritized action items.
- Conduct regular reviews to showcase qualitative and quantitative achievements, measurable outcomes, and platform benefits.
Requirements
- Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle.
- 3+ years of experience in technical roles such as Solution Architect, Consultant, Systems Engineer, or Technical Account Manager with a focus on enterprise integration.
- Must have Languages: Fluent in English and German.
- Solid knowledge of iPaaS (Integration Platform as a Service)/API/Data management (e.g. data products, data operations, ELT, data orchestration, etc.) and cloud architecture (AWS, Azure, or Google Cloud).
- Strong technical aptitude and desire for continued learning.
- Ability to engage with platform owners and technical stakeholders on subjects such as total cost of ownership, technical roadmaps, and architecture optimization.
- Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences.
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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