Client Success Manager working with cross - functional teams to ensure client satisfaction in Pharmacy Benefit Management. Collaborating with internal and external stakeholders for optimal outcomes.
About the role
- Senior Manager for Customer Success at Salesforce, driving customer value for retail and consumer goods. Responsible for customer relationship management and success planning for enterprise clients.
Responsibilities
- Orchestrate Customer Success Plan deliverables, ensuring customer experience, renewals, and expansion
- Forge deep relationships with executive sponsors, business, and IT leaders; proactively surface value realization and growth opportunities
- Launch and execute Customer Success Plans; renew and expand across customers
- Proactively manage risks and urgent escalations, partnering across internal Salesforce teams to swiftly resolve challenges
- Monitor market and customer trends
- Track and communicate customer health metrics, customer success scores, and overall loyalty insights
Requirements
- Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant)
- Minimum of 8+ years in Customer Success, Technical Account Management, Consulting, or equivalent experience, preferably in RCG and/or CPG
- Demonstrated ability to work with C-level executives and lead conversations at the intersection of technology and business outcomes
- Strong technical fluency across AI, CRM, data platforms, and digital engagement strategies
- Deep understanding of Salesforce’s ecosystem, products, and best practices
- Proven track record leading efforts across large, cross-functional teams to drive customer success
- Exceptional communication, presentation, and influence skills at all organizational levels
- Experience managing escalations and resolving critical customer situations
- Degree or equivalent relevant experience required
- Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Benefits
- time off programs
- medical, dental, vision, mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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