VP Global Customer Success at Trimble defining strategies for customer value realization. Focused on retention, alignment across the business, and leadership development.
About the role
- Partner Success Associate enhancing partnerships through insights and performance analysis in a leading commerce technology company. Supporting marketing lifecycle and driving exceptional partner service.
Responsibilities
- Gain a deep understanding of customers' business priorities, KPIs, and challenges to anticipate partner needs and deliver exceptional service
- Prepare and present regular performance reports for partners, highlighting key metrics, trends, and insights to instill Button's value
- Identify and prospect new retailer partnerships through outbound outreach and referrals
- Support PSMs with the marketing campaign lifecycle, assisting in outreach, campaign execution and performance recaps
- Proactively monitor user flows and performance, identifying opportunities for optimization and collaborating with internal teams to implement solutions
- Ensure consistent achievement of quarterly and annual revenue goals
- Secure contract renewals for existing business
- Communicate partner feedback to the Button engineering and product team in a fluid and actionable manner in order to drive product development based on partner needs
- Oversee partner technical implementations in collaboration with Button's solutions engineering team
Requirements
- At least 2 years’ demonstrated experience in sales or account management
- Track record of consistently (over)achieving sales and revenue goals
- Excellent ability to leverage data and analytics to effectively communicate insights to client stakeholders
- Strong written and verbal communication skills - including experience creating and presenting executive business reviews
- Keen attention to detail that ensures systematic organization and reliable delivery
- Strong focus on speed, delivering results quickly and efficiently while maintaining a high level of accuracy
- Creative inclination that will help with out of the box ways to surprise and delight Button’s partners
- A self-motivated attitude: able to take initiative to independently and proactively drive tasks forward
- A team player mentality: eager and willing to assist colleagues and contribute as needed to achieve team goals
- Ability to negotiate, communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
- Experience evangelizing new products
Benefits
- health insurance
- 401(k) plan with 3% contribution
- unlimited time off including birthdays off
- periodic Mental Health Weeks
- employee assistance program
- complimentary memberships to One Medical
- monthly stipend for mobile phone/internet
- annual lifestyle stipend
- 'All Access' memberships to WeWork in select markets
- regular coworking days and social events
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