Director of Client Success driving IGD’s client strategy, managing revenue targets and operational excellence across the client lifecycle.
About the role
- Director of Client Success at Redwood Logistics driving revenue growth and customer retention across enterprise transportation clients. Leading a team to optimize logistics execution and build C-suite relationships.
Responsibilities
- Own the value realization and growth strategy for a large portfolio of strategic, enterprise transportation clients.
- Develop multi-year account growth roadmaps aligned to customer supply chain strategy, cost optimization goals, and service objectives.
- Identify opportunities across mode expansion, cross-border, managed transportation, and technology enablement.
- Serve as the commercial owner for assigned accounts, building trusted C-suite relationships.
- Lead structured quarterly and annual executive business reviews focused on ROI, optimization strategy, and forward-looking innovation.
- Act as a strategic advisor on network design, carrier strategy, procurement events, and transportation technology.
- Own gross profit expansion, contract renewals, and revenue retention targets.
- Proactively mitigate churn risk through predictive performance monitoring and stakeholder mapping.
- Lead pricing strategy discussions, contractual renegotiations, and value-based upsell initiatives.
- Translate transportation data (mode mix, cost-to-serve, service KPIs, claims, accessorial trends) into actionable executive insights.
- Champion continuous improvement initiatives including routing guide optimization, mode shifts, and automation opportunities.
- Leverage TMS, BI platforms, and CRM tools to drive data-backed decision making and storytelling.
- Lead, mentor, and develop a high-performing Client Success team focused on growth, accountability, and client advocacy.
- Partner closely with Sales, Operations, Procurement, Carrier Management, and Finance to deliver seamless execution.
- Serve as the internal voice of the customer, influencing product development and process innovation.
- Stay ahead of freight market dynamics, capacity shifts, pricing trends, and regulatory impacts. Guide customers through market cycles with proactive strategy rather than reactive reporting.
Requirements
- 8+ years in transportation and logistics with progressive leadership across sales, account management, managed transportation, or solution design.
- Demonstrated success managing enterprise accounts ($100M+ Freight Spend or $10M+ Gross Profit portfolios preferred).
- Strong understanding of all transportation modes including LTL, TL, intermodal, international, parcel, and cross-border freight.
- Proven track record driving margin expansion, contract renewals, and net revenue growth.
- Experience leading executive-level negotiations and complex pricing conversations.
- Ability to quantify and communicate ROI in transportation cost savings, service improvements, and working capital optimization.
- Highly polished communicator comfortable influencing stakeholders from warehouse managers to C-suite executives.
- Exceptional storytelling skills using data visualization tools (Tableau, Power BI, etc.).
- Advanced working knowledge of TMS platforms, BI tools, Salesforce, and ERP/WMS integrations.
- Strong command of KPIs including cost-per-mile, mode optimization, routing guide compliance, tender acceptance, OTIF, claims ratio, and accessorial leakage.
- Ability to interpret contract language and translate into operational execution and profitability management.
- Experience building, coaching, and retaining high-performing teams.
- Skilled at navigating matrixed organizations and influencing without direct authority.
- High accountability, ownership mentality, and bias toward action.
- Bachelors degree required.
- Authorized to work in the U.S.
- Willingness to travel up to 40%, including occasional international travel.
Benefits
- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Paid time off, floating holidays, time off to volunteer and rollover
- Paid parental leave
- Medical, dental, vision and 401k plans (with match)
- Flexible spending account, mass transit and dependent care plans available
- Health savings account, with a annual company contribution for plan participants
- Short-term and long-term disability; life insurance policies subsidized by company
- Additional benefits including pet insurance, accident care, access to legal advice and more
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
CRM Analyst executing B2C campaigns, optimizing customer engagement, and collaborating with cross - functional teams at Vibra.
Senior CRM Analyst joining Tania Bulhões to enhance luxury brand relationships through data - driven strategies. Focus on consumer experiences and commercial results in a dynamic team environment.
Coordenador managing CRM platforms for client engagement at Banco Mercantil. Involvement in strategic business and technology initiatives focusing on customer experience.
Customer Success Associate at Orbital Copilot contributing to AI transformation in commercial real estate. Supporting high - profile clients in legal tech adoption and service delivery.
Product Success Manager at Teamworks specializing in H2F technology implementation for Army units. Collaborating with military stakeholders to ensure effective technology adoption and mission readiness.
Werkstudent*in im Marketing tätig im CRM - Bereich, Unterstützung des Senior Managers bei Kampagnenplanung und Durchführung. Arbeiten an datengetriebenen Customer Journeys und Erstellung von Marketing - Texten.
Customer Success Consultant managing product lifecycles for Zoopla, a leading UK property website. Liaising between sales, finance, and technical departments to ensure seamless service.
Working student supporting Customer Success at VAARHAFT, a young startup focused on the authentication of digital media. Engage with customers to ensure smooth product usage and build relationships.
Manager of Customer Success at BlueCat, driving strategy and inspiring teams to elevate customer experiences across complex networks.