HPE Networking Channel Partner Success Delivery Manager managing service segments and solutions lifecycle. Collaborating with global teams to drive revenue growth and innovative solutions.
SR
Hybrid Customer Success Manager – Junior
Posted 2 months ago
About the role
- Customer Success Manager Jr. at Saipos responsible for client retention and activation. Collaborate with teams to provide a positive customer experience and resolve operational issues.
Responsibilities
- Execute retention and reactivation strategies for inactive customers;
- Reverse churn: understand the reasons for churn and offer solutions that make sense for the customer, ensuring they see value in the product;
- Provide customer support, resolving questions and operational issues;
- Work closely with other teams to ensure a positive customer experience;
- Encourage active use of the platform by recommending best practices and relevant features to customers.
Requirements
- Minimum of 2 years' experience in customer-facing or customer service roles;
- Currently pursuing a university degree;
- Strong verbal and written communication skills;
- Organized with strong task and time management abilities;
- Proactive in solving problems and suggesting improvements;
- Basic knowledge of CRM and customer support tools;
- Comfortable working in a team and engaging with different customer profiles;
- Emotional intelligence to handle day-to-day challenges;
- Strong interpersonal skills and empathy.
Benefits
- Meal allowance — R$ 35/day
- Health and dental insurance with 100% of premiums paid by Saipos
- Life insurance
- Day off during your birthday month
- Wellhub
- Full equipment kit
- Daily transportation allowance — R$ 22
- Extended maternity and paternity leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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