Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
SR
Hybrid Customer Success Manager – Junior
Posted last month
About the role
- Customer Success Manager Jr. at Saipos responsible for client retention and activation. Collaborate with teams to provide a positive customer experience and resolve operational issues.
Responsibilities
- Execute retention and reactivation strategies for inactive customers;
- Reverse churn: understand the reasons for churn and offer solutions that make sense for the customer, ensuring they see value in the product;
- Provide customer support, resolving questions and operational issues;
- Work closely with other teams to ensure a positive customer experience;
- Encourage active use of the platform by recommending best practices and relevant features to customers.
Requirements
- Minimum of 2 years' experience in customer-facing or customer service roles;
- Currently pursuing a university degree;
- Strong verbal and written communication skills;
- Organized with strong task and time management abilities;
- Proactive in solving problems and suggesting improvements;
- Basic knowledge of CRM and customer support tools;
- Comfortable working in a team and engaging with different customer profiles;
- Emotional intelligence to handle day-to-day challenges;
- Strong interpersonal skills and empathy.
Benefits
- Meal allowance — R$ 35/day
- Health and dental insurance with 100% of premiums paid by Saipos
- Life insurance
- Day off during your birthday month
- Wellhub
- Full equipment kit
- Daily transportation allowance — R$ 22
- Extended maternity and paternity leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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