Account Manager managing key customer relationships at Bureau Veritas. Focused on business growth, value - added services, and strategic communication in Shanghai.
TP
Hybrid Senior Customer Success Manager
Posted last week
About the role
- Senior Customer Success Manager at TrueContext, leading account management and ensuring customer satisfaction through best practices. Focused on onboarding, engagement measurement, and renewal processes.
Responsibilities
- Lead the onboarding process through kickoffs of new implementations with the goal of getting all new customers using as intended.
- Ownership of a portfolio of assigned accounts – being responsive and proactive, following up consistently, and strongly advocating on their behalf internally within TrueContext.
- Measure user engagement on our platform – you’ll constantly monitor how your accounts are using TrueContext, correlating patterns across segments, use cases, industry & go-to-market strategies.
- Support the renewal process to expand your book of business and ensure positive net retention.
- Work dynamically internally with all departments to ensure customers’ needs are met while delicately managing expectations.
Requirements
- 4+ years’ experience managing accounts or relationships and can demonstrate a proven excellence in customer service.
- A passion for customer facing communication.
- Experience using a CRM like Salesforce.
- Experience using a Customer Success Tool like ChurnZero or Gainsight.
- Technically savvy with a deep desire to build and support relationships and expand the product use within a customer environment.
- Possess a strong ability to explain highly technical issues to non-technical audiences.
- Knowledge of best practices to achieve optimal value & usage from platforms solution.
Benefits
- Company-wide & team social events
- Yearly wellness allowance
- Great time off benefits (4 weeks of vacation + 2 True2ME days + 1 TrueCrewCares day)
- Hybrid work environment (3 days a week in the office)
- Catered lunches 2x per week
- ½ day FriYAYs (from Victoria Day until Labour Day)
- An amazing office space with plenty of snacks, drinks, and space to collaborate
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