Customer Success Manager ensuring clients effectively use DigitalCheckIn software and remain satisfied. Involves onboarding, support, and continuous process improvements in a dynamic team.
About the role
- Provide technical, clinical, educational, and sales support for Abbott leadless technology. Educating healthcare providers and driving therapy adoption in the Great Plains Territory.
Responsibilities
- Provide technical, clinical, educational and sales support for Abbott leadless technology
- Educate healthcare providers on patient selection for leadless pacing
- Provide procedural support according to best practices
- Assist in training activities for Abbott personnel
- Communicate clinical data regarding leadless CRM products
- Implement programs for market expansion and therapy access
- Provide market intelligence for therapy training and expansion plans
- Liaison with marketing for product feedback and improvements
- Complete assigned administrative reporting
Requirements
- Bachelor’s degree in a relevant technical field or equivalent/related experience
- 5+ yrs of clinical medical device experience or equivalent, ideally with CRM products
- Comprehensive ability to analyze and evaluate technologically complex devices
- Ability to collaborate and work with others effectively
- High-level of comfort in navigating the medical environment
- Proven success displaying confidence in leading & influencing customers
- Ability to prepare and present effectively written and verbal communications
- Familiarity with medical device industry policies, operations and procedures
- Knowledge of Microsoft Office
Benefits
- Career development with an international company
- Free medical coverage in HIP PPO medical plan
- Excellent retirement savings plan with a high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit for bachelor’s degree
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