Hybrid People Shared Service Hub Team Lead

at ResMed

• Job title: People Shared Service Hub Team Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Kuala Lumpur, Malaysia

About the role

• People Shared Service Hub Team Lead overseeing agile teams to enhance employee experiences at ResMed. Focus on coaching, performance metrics, and effective task distribution in service delivery.

Responsibilities

• Ensure the development of team through coaching, training and development through data driven conversations.
• Create a team culture that taps into the individual strengths of each team member.
• Motivate and engage team members in a relentless pursuit of exceptional, personal employee experiences.
• Design, deliver, and monitor service level agreements for case management system and provide analysis and recommendations for improvements.
• Actively oversee the distribution of tasks among team members, identifying any discrepancies in meeting daily operational goals, and swiftly reallocating tasks and team members to ensure efficient workflow management.
• Coordinate and work with the SMEs to ensure team members can successfully gain the expertise and knowledge to execute their day-to-day operations.
• Work with partners within and outside the People team to deliver to performance metrics that will measure the effectiveness of service delivery.
• Work with People Systems and Analytics team to pinpoint areas to improve the ResMed employee experience and enable efficient and effective processes.
• Focus on the development and implementation of strategic and operational objectives that help achieve organizational mission.
• Implements organization strategies through the effective direction and management of employees and resources.
• Work with team members to identify continuous improvement opportunities, drive automation and simplification that leads to operational efficiencies as well as designing processes that focuses on the employees and managers’ experiences.
• Work with the Learning and Development team to establish robust, ongoing on-the-job training and rotational program

Requirements

• Bachelor's degree; advanced degree is a plus
• Minimum of 5 years of related experience.
• Sound understanding of Workday, case management and knowledge base tools.
• Organization and project management skills required

Benefits

• Health technologies
• Professional development opportunities
• Flexible work arrangements