Strategic People Lead managing performance and cultural initiatives for a leading digital marketing firm. Focusing on aligning team structures and delivering People strategy to enhance business growth.
About the role
- HR support role emphasizing comprehensive employee lifecycle administration and system management. Ensuring excellent service delivery while managing Workday data and compliance requirements.
Responsibilities
- Resolve routine requests received through global case management portal promptly with high satisfaction from the customer (employee)
- Provides daily end-to-end Employee Life Cycle administration support, including onboarding, offboarding, internal transfers, and employment contract management
- Process and monitor all local documentation required for employees via DocuSign
- Manage data in Workday; ensure accurate data is entered and maintained in the system
- Generates and distributes standard and ad hoc reports for various requests and customer groups in line with business requirements
- Maintains all Workday payroll inputs
- Partner with the People Experience Operations Specialists
- Promote the usage of self-service and guide employees on how to access and navigate
- Document control for defined operations processes to ensure compliance with policy, quality and statutory requirements
- Manage and maintain learning contents in LMS as per Training Matrix or change note requests
- Set up virtual learning sessions and provide support for on-going training
Requirements
- 1-2 years of related experience in HR support role (ie: HR Help Desk / HR Ticketing / HR Tier 1 etc/CSOD)
- Experience in Workday or other HR Systems
- A strong sense of business ethics including the ability to appropriately handle confidential information
- Ability to learn quickly and understand HR activities and processes
- Strong customer experience focus
- Excellent written and verbal communication skills
- Excited and enthusiastic to learn, and by the opportunities new challenges provide
- Desire to work in a high caliber team and strive for exceptionally high-quality service delivery
- Excellent computer proficiency (e.g. MS Office – Word, Excel, and Outlook)
Benefits
- Competitive salary
- Opportunity for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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