Hybrid Operations Specialist

at 7th Avenue

• Job title: Operations Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Inglewood, United States

About the role

• Operations Specialist driving operational excellence for 7th Avenue's local delivery service. Ensuring customer satisfaction through effective order management and inventory oversight.

Responsibilities

• Ensure all outbound Local orders are scheduled and delivered on time with complete inventory allocation.
• Plan, build and coordinate routes for local delivery teams weekly in your designated region.
• Coordinate and schedule delivery appointments with customers each week.
• Complete order requests and modifications coming from Sales, Marketing, and Concierge teams.
• Coordinate returns and cancellations (once approved) to maintain system alignment and ensure customer satisfaction.
• Conduct high-level order audits to meet company goals and minimize operational errors.
• Review and maintain daily inventory availability to ensure stock is accurately allocated to our regional warehouse.
• Monitor inventory levels and flag potential stock risks or shortages to management so we can action shipments promptly.
• Maintain accurate operational records and databases, ensuring information is updated and reliable.
• Communicate proactively with warehouse and management teams to resolve order or inventory issues swiftly.
• Continually improve Dispatch Track routing and scheduling processes to get customers their orders faster and more efficiently.
• Regularly follow up with customers to gather feedback to improve customer experience and Local Operations workflows.
• Meet the Local Team KPIs of 2 weeks of advanced scheduled deliveries and no past due deliveries.
• Assist in updating operational SOPs to reflect system and process changes.
• Track and report key operational KPIs weekly and monthly, providing insights to leadership.
• Meet the company’s Inbox 0 KPI, ensuring all operational inquiries are addressed by end of day.
• Identify opportunities for continuous improvement to create greater efficiencies within local delivery operations.

Requirements

• 5+ years of experience in an operational or logistics coordination role.
• Bachelor’s degree in Business, Operations Management, or a related field (preferred but not required).
• Exceptional attention to detail and strong organizational skills.
• Excellent written and verbal communication skills, with an emphasis on correct grammar and professional tone.
• Ability to analyze data, generate reports, and present findings to management.
• Strong problem-solving skills and the ability to work independently or collaboratively as needed.
• Proficiency with tools such as Google Workspace (Docs, Sheets, etc.), NetSuite, Notion, Slack, Gorgias, Aircall, DispatchTrack, or similar systems.
• A proactive, team-first attitude with a passion for operational excellence.

Benefits

• Competitive Pay – Full-time salary based on experience.
• Hybrid Work Environment – A balance of remote flexibility and in-person collaboration.
• Comprehensive Benefits – Health, dental, vision coverage, life insurance, and paid time off.
• 401(k) & Matching – Plan for your future with retirement support.
• Career Growth Opportunities – Be part of a fast-growing team with room to advance.
• A Culture That Recognizes You – Work in a dynamic, high-growth environment that values innovation, transparency, and collaboration.