Elite Operations Professional providing operational support and world - class customer service at Cetera Financial Group. Handling a variety of tasks including account processing and customer inquiries.
NU
Hybrid Manager, Design Operations – Accessibility
Posted 3 months ago
About the role
- Manager overseeing operational aspects of Navy Federal UX design team while ensuring efficiency and accessibility in digital experiences. Leading projects and resources while fostering collaboration among teams.
Responsibilities
- Oversee the operational aspects of the Navy Federal UX design team
- Streamline workflows, manage resources, and foster collaboration
- Optimize design output and impact
- Act as a strategic partner for the design team resources, processes, and support
- Ensure accessibility of digital experiences for people with disabilities
Requirements
- Bachelor’s Degree in Design, UX, Marketing, Information Technology, Strategy, or the equivalent combination of education, training, and experience
- 3 to 5 years’ experience in design, project management, and analysis in support of strategic planning initiatives
- Expert Knowledge in Agile methodologies
- Experience leading large enterprise creative delivery teams
- Extensive experience leading, shaping and developing innovative solutions while managing business risks
- Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
- Ability to productively communicate to stakeholders, team members, and leaders
- Extensive experience in developing business or technology strategy
- Advanced knowledge of project/program management processes and methodologies
- Previous project leadership and execution, including initiatives with technology, design processes, cross-functional teams, and external partner team members
- Ability to exercise initiative, produce desired results and achieve objectives
- Ability to learn different collaboration or product management tools quickly
- Effective skill building relationships through rapport, trust, diplomacy, and tact
- Advanced analytical and conceptual skills to create original concepts/theories for various projects
- Advanced skill delivering effective presentations to groups of various sizes
- Advanced skill influencing and guiding strategic thinking
- Strong verbal, written and interpersonal communication skills
- Strong problem solving and negotiation skills
Benefits
- Highly competitive pay
- Generous benefits and perks
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