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fifty-fiveSenior Business Operations Analyst
Senior Business Operations Analyst participating in strategic projects for a data and marketing consultancy. Collaborating with management on business intelligence, organization, and internal strategy.
About the role
- Lead the mapping of all processes within the Connected PBM Ecosystem
- Evaluate current processes using the DMAIC framework to identify inefficiencies and recommend improvements
- Oversee the implementation of new business processes and ensure seamless integration across workstreams
- Support the development of capability models, customer journey maps, and value stream maps
- Collaborate with business architects, IT leads, and solution owners
- Conduct regular performance evaluations and provide coaching
- Build strong relationships with internal stakeholders
- Deliver training and support for new program implementations and process changes
Requirements
- 5+ years of experience in process engineering, business architecture, or operations management
- Proven experience with process improvement methodologies (e.g., Six Sigma, Lean, DMAIC)
- Strong understanding/experience with UX/UI principles and their integration into business processes
- Experience communicating and engaging with both leadership and stakeholders
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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