Analista de Customer Success Jr managing a portfolio of small clients at a tech startup. Focusing on engagement and retention while preventing churn.
About the role
- Lead or Principal Consultant specializing in Microsoft Dynamics 365 customer engagement solutions. Join Theta, a New Zealand-based tech consulting firm, to drive impactful digital transformations.
Responsibilities
- Architecting and designing robust Dynamics 365 and Power Platform solutions.
- Leading cross-functional teams of developers and functional consultants to deliver high-quality outcomes for customers.
- Coaching and mentoring consultants and contributing to internal capability development.
- Driving product innovation and reusability through internal development initiatives.
- Representing Theta in the wider D365 and Power Platform community through forums, presentations, and events.
Requirements
- 10+ years of hands-on experience with Microsoft Dynamics 365 Customer Engagement and Power Platform
- Experience in leading and delivering multi-million dollar projects, preferably in the government sector
- Deep expertise in solution architecture, analysis, design, configuration and delivery.
- Experience in identifying use cases and implementing AI solutions
- Experience with using AI to aid with writing code
- Proven leadership in delivering successful projects and managing stakeholder relationships.
- Excellent communication skills across written, presentation, and workshop formats.
- Ability to guide stakeholders in solving business problems through technology.
Benefits
- Professional growth and learning opportunities
- A competitive salary (commensurate with experience)
- Hybrid working model (a minimum of 2 days in the office)
- Fully subsidised medical insurance for employees
- Heavily discounted medical insurance for immediate family of employees
- Enhanced parental leave payment – salary top-ups plus return-to-work incentive
- Volunteer days
- Internal Referral Incentive
- Staff Assistance Programme
- Annual Flu injections
- Sick leave from your first day on board
- Remote working options where practical and mutually agreed
- Daily fresh fruit basket, coffee machine, wide selection of teas and biscuits in all of our offices.
- We are also an accredited employer with INZ
Job title
Job type
Experience level
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Not specified
Degree requirement
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