Consultant(e) CRM & Marketing Automation pour VO2 Group, travaillant sur des stratégies relationnelles performantes. Expérience comptant avec Grands Comptes dans les secteurs Luxe, Retail et Cosmétique.
About the role
- Leader of Client Success overseeing a team to ensure client success in investment management solutions. Establishing strategy and executive-level relationships for client loyalty and expansion.
Responsibilities
- Define and execute the Client Success strategy for the Investment Management segment.
- Align team objectives with corporate growth, retention, and client experience goals.
- Serve as an executive sponsor for key strategic accounts.
- Lead, coach, and develop a high-performing team of Client Success Managers.
- Establish clear performance metrics tied to retention, expansion, client satisfaction, and adoption.
- Foster a culture of accountability, consultative engagement, and continuous improvement.
- Ensure the team operates as trusted advisors, bringing forward SS&C Advent’s most innovative capabilities and aligning them to client business priorities.
- Guide clients in optimizing front-, middle-, and back-office workflows through best practices and transformational process improvements.
- Drive industry-leading renewal rates and identify opportunities for expansion within existing accounts.
- Provide voice-of-customer insights to influence product innovation and service enhancements.
Requirements
- Deep understanding of the Investment Management industry (asset managers, wealth managers, RIAs, institutional investors).
- Proven experience leading Customer/Client Success, Relationship Management, or Account Management teams within financial technology or investment services.
- Strong executive presence with the ability to influence senior stakeholders.
- Track record of driving measurable retention, expansion, and client satisfaction outcomes.
- Strategic thinker with operational discipline and data-driven decision-making skills.
- Willingness to roll up their sleeves and personally manage client relationships, in addition to leadership.
- Experience leading hybrid or geographically distributed teams.
- Willingness to travel – 35%
Benefits
- Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
- Your Future: 401k Matching Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
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