Director of Customer Success at Behaviorally, guiding senior clients and managing high - value accounts. Leading strategies on shopper insights to drive growth in the packaging industry.
About the role
- Vice President driving customer success initiatives for Behaviorally, a leader in digital shopper marketing. Leading accounts and strategic direction with impact in shopper insights.
Responsibilities
- Build and expand executive-level relationships with senior decision makers at top global brands
- Lead and grow a portfolio of client accounts generating $3.5M+ in annual revenue
- Develop and lead actionable account plans and maintain a robust proposal pipeline ($750K+) across our full product suite (including Quant, Qual, and AI-enabled solutions)
- Forecast revenue with precision across weekly, monthly, quarterly, and annual cycles
- Mentor and manage teams to deliver best-in-class, behavioral insights across multiple solutions
- Contribute to corporate KPIs and strategic initiatives, guiding Behaviorally’s long-term direction
- Build an industry presence as a recognized voice in shopper and packaging insights
Requirements
- 9+ years of experience in market research with proven success driving revenue growth
- Strong leadership skills with a track record of mentoring and developing high-performing teams
- A commercial mindset with experience delivering growth across multiple research methodologies and solutions
- Excellent communication, storytelling, and relationship-building abilities
- A strategic, creative thinker with natural curiosity and comfort navigating in fast-paced environments
Benefits
- Hybrid work model (3 days per week in-office)
- Annual performance-based incentives
- Unlimited paid time off
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