Consultant(e) CRM & Marketing Automation pour VO2 Group, travaillant sur des stratégies relationnelles performantes. Expérience comptant avec Grands Comptes dans les secteurs Luxe, Retail et Cosmétique.
About the role
- Director of Customer Success at Behaviorally, guiding senior clients and managing high-value accounts. Leading strategies on shopper insights to drive growth in the packaging industry.
Responsibilities
- Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights
- Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery
- Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorally’s product suite (including Quant, Qual, and AI-enabled solutions)
- Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact
- Translate findings into compelling narratives that inform high-level business decisions
- Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles
- Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability
- Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation
Requirements
- 6+ years of experience in market research, customer success, or client-facing roles
- Proven ability to manage complex client relationships with measurable business impact
- Strong grasp of research methodologies (Quant, Qual, AI)
- Experience leading and collaborating with teams to deliver excellence
- Excellent communication and presentation skills with a commercial mindset
- Natural curiosity, self-motivation, and comfort in fast-paced environments
Benefits
- Hybrid work model (3 days per week in-office)
- Annual performance-based incentives
- Unlimited paid time off
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