Client Experience Specialist at Canada Life providing administrative support to advisors and ensuring excellent client service. Handling inquiries and coordinating client communication in a financial services environment.
About the role
- Customer Success Sr. Specialist at Mastercard engaging stakeholders and optimizing services. Supporting business growth through effective solutions in the payments ecosystem.
Responsibilities
- Support the development and delivery of strategic priorities within the region
- Engage with stakeholders to study the viability of proposed solutions and understand cyber threats
- Identify optimization opportunities for customers
- Articulate key performance indicators related to cost, performance, and optimization
- Leverage Mastercard Services’ offerings to achieve customer goals
- Identify opportunities for additional Mastercard products
- Develop training materials and customer-facing playbooks
- Translate complex technical capabilities into effective solutions
- Gather and report customer feedback on product gaps and pain points
Requirements
- Experience managing clients or internal stakeholders
- Logical, structured thinking, and affinity for numerical analysis
- Advanced Word, Excel, and PowerPoint skills
- Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
- Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management)
- Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
- Proven ability to translate complex technical capabilities into effective solutions
- Experience in analyzing customer metrics and leveraging data to drive customer success initiatives
- Experience in identifying further opportunities for customers
- Enthusiastic individual who works seamlessly with a diverse high performing team
- Experience working with large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
- Spanish and fluent English (advanced Portuguese highly desirable)
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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