Hybrid Customer Success Growth Manager

at Yodeck

• Job title: Customer Success Growth Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Athens, Greece

About the role

• Customer Success Growth Manager driving outbound expansion within existing customer base at Yodeck SaaS company. Aiming to unlock growth through engagement signals and pipeline generation.

Responsibilities

• Identify long-tail customers with high expansion potential using product usage data, engagement trends, firmographic signals, and ICP alignment
• Continuously refine targeting criteria to prioritize highest-upside accounts
• Assess buying signals, intent indicators, and upsell readiness
• Partner with Customer Success, Marketing, and Product to validate opportunities while maintaining ownership of outbound execution
• Build and manage an expansion pipeline primarily sourced through proactive outbound efforts
• Execute high-volume, targeted outreach across email, calls, LinkedIn, webinars, events, and in-product triggers
• Run personalized, multi-touch sequences to initiate commercial growth conversations
• Conduct proactive discovery to uncover expansion needs and new use cases
• Own expansion opportunities end-to-end, from initial outreach through close
• Carry and deliver Expansion MRR targets
• Lead value-based commercial conversations focused on upsell and tier expansion
• Position additional features, products, and higher service levels effectively
• Accurately forecast expansion revenue on a consistent basis
• Track and optimize outbound expansion performance
• Report on activity metrics, pipeline creation, conversion rates, and deal velocity
• Document learnings and contribute to scalable, repeatable playbooks
• Help build a structured outbound growth engine within the Customer Success function

Requirements

• 3+ years of experience in outbound sales, BDR/SDR, expansion, or commercial Customer Success roles within B2B SaaS
• Proven track record of generating pipeline and successfully closing upsell and expansion opportunities
• Strong hunter mindset with the confidence to own revenue targets and drive commercial outcomes
• Experience executing outbound engagement strategies across multiple channels
• Excellent discovery, communication, and stakeholder management skills
• Comfortable operating in a fast-paced, opportunity-driven environment
• Proficiency with CRM and Customer Success tools (e.g., HubSpot or similar platforms)
• Fluent in English; additional languages are considered a plus

Benefits

• Competitive salary
• Company-wide bonus scheme and a great Stock Option plan
• Amazing workplace, certified as Great Place to Work
• Hybrid Work From Home policy
• Office gym, nutritionist, and meal vouchers
• Individual training budget for professional development
• Private medical insurance plan
• Fun and collaborative start-up environment (with amazing offices!)
• Flexible working arrangements
• Commuting Expenses
• Equal opportunity and workplace diversity