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Senior Complaints Coordinator at Capital One tackling customer inquiries and complaints. Provide exceptional service while advocating for customer needs in a remote role.
About the role
- Junior Level ABL/Factoring Relationship Manager at Wells Fargo. Building and maintaining relationships, analyzing portfolios and partnering with clients to optimize outcomes.
Responsibilities
- Lead or participate in building and maintaining effective relationships with existing clients
- Review and analyze moderately complex business, operational, or technical challenges
- Independently review and analyze moderately complex client portfolios for key issues
- Partner with coverage teams to understand clients’ businesses and execute opportunities
- Perform regular portfolio reviews to manage risk and lead problem loan resolutions
- Collaborate and consult with peers and functional partners to resolve client servicing requests
- Independently resolve moderately complex situations while developing an understanding of policies
- Partner with product management functional partners to provide feedback on market needs
- Contribute to large-scale planning related to a given product
- Serve as a mentor for lower-level staff
Requirements
- 4+ years of secured or specialized lending relationship management or portfolio management experience
- 4+ years of financial statement analysis experience
- 4+ years of ABL/ factoring experience
- 4+ years of experience in a customer facing role
- Proficient with MS Office (PowerPoint/ Excel/ Word)
- BS/BA in business, finance, economics or related field
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Job title
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Experience level
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Degree requirement
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