Delivers Team Members HR Service support to managers and Team Members
Provide information and resolution to issues pertaining to calls and emails in a timely, courteous, and professional manner
Guide team members through HR related queries and issues, help them with transactions and educate them on the system specifics
Perform HR data entry into Workday and resolve Service Now tickets
Maintain documentation and current knowledge and understanding of People policies, practices, and procedures; create process maps where applicable
Perform duties as assigned by the Manager
Requirements
Have a customer service mindset and a proactive way of working to service the customers in a “can do” attitude
Speak fluent English and Italian (B2 level minimum)
Have up to 1 year of experience in HR/HR Services or Customer Service
Want to develop within the field of HR
Present excellent communication skills, ability to operate in international, matrix organization and consumer-oriented attitude
Ability to work independently and as a team member
Able to handle multiple tasks simultaneously in a fast-paced environment
Experience in working in HR systems such as Workday (strong asset)
Strong working knowledge of MS Office (strong asset)
Experience using Case Management software (asset)
Benefits
Hybrid working model combining office & remote work
Private medical care
Access to MyBenefit platform (Multisport included)
Life Insurance
1 day extra of annual leave for company-driven initiatives
Eye-care reimbursement
Company performance-related bonus
Referral program with a financial bonus
Mental health support line for you and your relatives
Attractively located office with free parking space for employees
Whistleblower reporting procedure available at https://liberty.tnwreports.com/
Comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts
Disability Confident Scheme (UK) and related accommodations
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