RC
RIEDEL CommunicationsInternal Sales Manager
Internal Sales Manager responsible for identifying new customers and managing CRM data. Engaging with national and international colleagues to track sales and generate reports for RIEDEL Communications.
About the role
- Engage directly with End Users and Healthcare Professionals to provide expert guidance on Convatec solutions.
- Achieve agreed Key Performance Indicators (KPIs), including Convatec new customer starts (NCS) and Net Promoter Score (NPS).
- Conduct follow-ups with End Users to discuss products and services, applying solution-based selling techniques to facilitate conversions to Convatec offerings.
- Generate new sales opportunities through inbound and outbound calls, email, and Live Chat channels.
- Demonstrate awareness of wound, stoma, and continence conditions, offering tailored product recommendations that meet individual customer needs.
- Drive personal performance by embodying Convatec’s values and consistently meeting sales KPIs.
- Effectively manage workload and maintain an up-to-date sales pipeline while delivering world-class service to End Users.
- Stay informed about new products and services to ensure accurate and current information is shared with customers.
- Use databases proficiently to capture essential customer information and identify further opportunities through data insights.
- Adhere to departmental Standard Operating Procedures (SOPs), understanding the rationale behind them and actively seeking opportunities for continuous improvement.
Requirements
- Proven track record in a Sales Role
- Experience of recognising sales opportunities
Benefits
- Hybrid working 3 days per week in the office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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