Inside Sales Specialist supporting customers with order processing at a leading German IT service provider. Involves CRM management, supplier communication, and process optimization.
About the role
- Inside Sales Manager driving engagement with public sector clients in Germany. Focusing on telephonic outreach and client management with a focus on IT solutions.
Responsibilities
- Proactively contacting prospects and existing customers by phone (outbound) across the DACH region—particularly in public administration, foundations, and similar organizations
- Running campaigns to assess needs and invite contacts to online or on-site presentations—without sales pressure
- Handling inquiries from existing customers, preparing quotes, and following up through to decision-making
- Identifying market trends and new business opportunities in collaboration with field sales and team management
- Maintaining customer data, call notes, and quotes in the CRM system (MS-Sales)
- Close cooperation with inside and field sales teams and active contribution to shaping telephony processes
Requirements
- Commercial/business qualification, ideally with an IT focus, or an equivalent qualification
- Experience in inside sales or telephone customer support—ideally in an IT environment or with technically complex products/services
- Confident use of MS365 tools (Outlook, Teams, Excel, SharePoint) and ideally experience with CRM systems such as MS-Sales
- Enjoyment of proactive telephone outreach (inbound & outbound) and the ability to engage professionals and executives in a credible, target-group-appropriate manner
- Interest in modern IT applications and willingness to learn the company’s products
- Communicative, team-oriented and customer-focused, self-directed and structured; motivated and persistent in pursuing goals even in the face of setbacks
Benefits
- Performance bonuses and employment under collective-bargaining terms in a secure, stable and growing industry environment
- Participation in the company’s stock program, including subsidized free shares and support for occupational pension plans
- Flexible working time models (e.g., part-time, flexitime, trust-based working hours, 4-day week, etc.) and the option for mobile/remote work
- Employee discounts with over 700 well-known vendors
- State-of-the-art work equipment to support your daily business (laptop, smartphone, company car) and of course free beverages and fresh fruit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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