Inside Sales Manager driving engagement with public sector clients in Germany. Focusing on telephonic outreach and client management with a focus on IT solutions.
About the role
- Territory Coordinator managing customer inquiries and full account lifecycle for Hubbell. Building relationships and collaborating with sales teams and internal departments for operational efficiency.
Responsibilities
- Serve as the primary point of contact for all customer and sales team inquiries within the territory.
- Build and maintain strong customer relationships through daily engagement and support.
- Provide customer service functions to distributors, including price and availability information, literature updates, and order expedites.
- Manage the full account lifecycle, including onboarding, order processing, and ongoing support.
- Review customer purchase orders for accuracy and request revisions as needed.
- Process and monitor payment in advance and credit card orders.
- Work with Accounts Receivable and collections to resolve past due invoices to minimize order delays.
- Create, change, and extend customer accounts.
- Maintain clear, up to date records and documentation.
- Assist in managing project orders through the full cycle, ensuring delivery and documentation commitments are met.
- Act as a conduit between Sales, Distributors, and internal departments for quotes, bid packages, customer service, and submittals.
- Partner with planning and purchasing teams to expedite orders and improve ship dates.
- Review and analyze daily backlog reports and communicate updates to customers regarding open orders, weekly shipments, and past due orders.
- Liaise between Customer Service, Operations, Product Management, Technical Services, and other internal teams to resolve issues and streamline communication.
- Partner with sales and product management to support territory growth and strategic initiatives.
- Provide limited pricing support in accordance with company policy.
- Assist customers with basic technical questions with support from the Technical Services team.
- Manage customer inquiries via phone, email, and Salesforce.com.
- Create and manage workflows.
- Process customer returns and credit requests.
- Attend meetings and training sessions as requested.
- Perform other duties and responsibilities as assigned.
Requirements
- BS degree in Business, Management or related field or 4 years of equivalent experience working for a manufacturing company with a fully integrated ERP system (preferably SAP).
- Strong analytical skills are essential.
- Highly organized with an ability to work well under tight time constraints.
- Ability to manage multiple priorities simultaneously.
- Must be strong in Excel (incl. v-lookups, pivot tables).
- Experience leading physical inventories and/or other cross-functional projects desired.
- Strong ability to communicate data and materials in easily understandable terms to all functions.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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