Inside Sales Specialist engaging customers and driving sales opportunities for Metrohm USA. Collaborating with Sales and Marketing teams to enhance customer experience.
About the role
- Inside Sales Specialist supporting order processing and consulting clients. Handling supplier communication and optimizing internal processes in a leading IT services company.
Responsibilities
- Support for full order processing: from preparing quotes to invoicing
- Advise on process-related questions around order processing and prepare customized quotes
- Point of contact for supplier communication, complaints and warranty processing
- Develop tailored solution proposals for customers and account managers
- Maintain and update customer and order data in the CRM and ERP system SAP S/4HANA
- Ongoing optimization of internal processes
Requirements
- Completed commercial vocational training with experience in customer-facing roles required
- IT affinity or IT background desirable
- Experience with the ERP system SAP S/4HANA is an advantage
- Empathetic demeanor combined with commercial product understanding
- Quality awareness and a strong customer- and service-oriented approach
- Structured, analytical and independent working style
- Confident presence with strong communication and teamwork skills
- Very good German and good English skills, both written and spoken
Benefits
- Central location with good transport connections
- Health support, e.g., company psychologist and subsidy for workplace eyewear
- Support for personal and professional development, e.g., ITIL Foundation certification
- Subsidy for the Deutschlandticket and JobRad bike leasing
- Employer contribution to the company pension scheme
- Remote work possible one day per week (after the probationary period)
- Modern, well-equipped office building with height-adjustable desks
- Employee referral bonus for recommendations
- On-site fitness studio with a personal trainer
- Regular company events, such as summer parties and Christmas celebrations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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