Inside Sales Specialist supporting order processing and consulting clients. Handling supplier communication and optimizing internal processes in a leading IT services company.
Responsibilities
Support for full order processing: from preparing quotes to invoicing
Advise on process-related questions around order processing and prepare customized quotes
Point of contact for supplier communication, complaints and warranty processing
Develop tailored solution proposals for customers and account managers
Maintain and update customer and order data in the CRM and ERP system SAP S/4HANA
Ongoing optimization of internal processes
Requirements
Completed commercial vocational training with experience in customer-facing roles required
IT affinity or IT background desirable
Experience with the ERP system SAP S/4HANA is an advantage
Empathetic demeanor combined with commercial product understanding
Quality awareness and a strong customer- and service-oriented approach
Structured, analytical and independent working style
Confident presence with strong communication and teamwork skills
Very good German and good English skills, both written and spoken
Benefits
Central location with good transport connections
Health support, e.g., company psychologist and subsidy for workplace eyewear
Support for personal and professional development, e.g., ITIL Foundation certification
Subsidy for the Deutschlandticket and JobRad bike leasing
Employer contribution to the company pension scheme
Remote work possible one day per week (after the probationary period)
Modern, well-equipped office building with height-adjustable desks
Employee referral bonus for recommendations
On-site fitness studio with a personal trainer
Regular company events, such as summer parties and Christmas celebrations
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