About the role

Human Resources Generalist ensuring smooth employee experience and training at Ten in Zurich. Manage HR queries, onboarding, and office engagement activities for staff locally.

Responsibilities

Act as the first point of contact for everyday HR queries (e.g. annual leave, probation, policy clarifications, underperformance support etc).
Advise managers on routine employee relations processes (e.g. disciplinaries, preparing for informal conversations etc).
Escalate complex or high-risk matters (e.g. grievances, formal ER cases, legal issues) to the People Partners.
Support smooth onboarding and offboarding processes in collaboration with the wider People team.
Deliver the first two days of induction for new starters, creating a warm and informative welcome.
Coordinate and deliver mandatory company-wide training sessions (e.g. compliance, health & safety briefings, culture sessions etc).
Ensure a clear transition from induction into team-based training delivered by line managers.
Take responsibility for the “look and feel” of the office, ensuring it is well-maintained, welcoming, and reflective of Ten’s culture.
Act as the liaison with landlords and suppliers when issues arise (maintenance, repairs), escalating legal/contractual matters where required.
Organise office-based engagement activities, social events, and cultural touchpoints that bring people together.
Support company-wide engagement programmes in partnership with the People teams.

A pass in high school / secondary school level qualification in English and Maths (minimum).
Minimum 3 years’ experience in a similar HR role (HR Advisor, Senior HR Advisor, or People/Engagement Specialist).
Fluent in English and professional proficiency in German (B2+).
Experience advising managers on routine HR processes (probation, underperformance, absence, disciplinaries).
Proven experience delivering or facilitating training sessions (e.g. induction, compliance, workshops).
Exposure to office engagement or cultural activities in a hybrid workplace environment.
Working knowledge of local employment law and HR best practice.
Strong interpersonal and communication skills; able to build trust and credibility at all levels.
Organised and proactive, with strong time management and ability to balance multiple responsibilities.
Confident in presenting and facilitating group learning sessions.
Ability to handle sensitive and confidential information with discretion.
Passion for creating a positive employee experience and thriving workplace culture.
Attention to detail and accuracy in all aspects of work.
HR-related higher qualification (CIPD Level 3 or equivalent) desirable.

Hybrid working. You can combine working from home and working from the office.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
Be part of our global, dynamic, and inclusive Team, with diversity at its core.
Genuine career opportunities within a dynamic and international company.
Commitment to Diversity. We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.