Manager, Organizational Effectiveness at Canada Life responsible for improving organizational effectiveness and employee experience. Driving culture shift and supporting HR strategies through collaborative partnerships.
About the role
- Partner with People Leaders: Support our teams with employee relations, performance management, and coaching conversations that align with our values and business priorities.
- Drive Operational Rigor: Manage and support tactical HR processes such as annual performance reviews, engagement surveys, and employee check-ins.
- Lead and support employee culture programs such as ERGs, engagement initiatives, and company-wide announcements that foster belonging and reinforce Kajabi’s values.
- Document employee separations and exit conversations with clarity, empathy, and compliance.
- Own the Follow-Through: Track action items from employee conversations, investigations, or manager coaching sessions to ensure next steps happen on time.
- Collaborate Across People Ops: Coordinate with Total Rewards, Legal, and Talent teams to ensure alignment on compensation, benefits, and compliance topics.
- Spot Risks Early: Raise concerns proactively and help leaders think through decisions that balance empathy, accountability, and business risk.
Requirements
- 4+ years of progressive HR experience, including hands-on employee relations and performance coaching
- Experience across core HR functions: compensation, benefits, policies, compliance, and employee engagement
- Experience partnering with and advising business leaders and managers on employee engagement concerns and initiatives, helping translate feedback into actionable solutions
- Proven ability to manage multiple HR cases and processes simultaneously with accuracy, follow-through, and attention to detail
- Agility in a fast-moving environment, comfortable juggling competing business needs, pivoting quickly, and staying focused on outcomes even when priorities shift
- Comfort with ambiguity at times, skilled at clarifying unclear requests, and shaping solutions that balance business needs with HR frameworks and compliance
- Curiosity and hands-on interest in leveraging AI tools to streamline HR processes (such as performance calibrations, documentation, analytics) and continuously improve how we work
- Clear, confident communication skills
- A proactive, self-starter mindset, moving things forward without waiting for instructions
- Familiarity with HR systems (HRIS, performance platforms, compliance systems) and the ability to use them to keep data clean, updated, and actionable
- Passion for people, with emotional intelligence and a commitment to helping leaders and employees succeed
- Experience in a SAAS organization with a remote/hybrid, fast-paced environment preferred
- Experience working with offshore or global employee populations a plus.
Benefits
- Company paid premiums for medical, dental and vision insurance for self and family.
- Company sponsored HSA account.
- Company 401K, 100% match up to 6% of employee contributions.
- Flexible vacation policy.
- Fitness incentives package.
- Company funded mental health resources.
- Wellness perks.
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