Resolves employee/labor relations issues of lower to moderate complexity working under the guidance of Manager HR, Manager Workforce Planning and the Labor Relations Program Manager
Conducts thorough investigations, presents findings, makes suggestions to resolve complaints
Ensures compliance with local, state, and federal employment laws and regulations
Researches, documents and coordinates efforts associated with labor contract arbitrations, grievances, administration of discipline and labor/management meetings
Participates in the implementation of HR programs, processes, and other initiatives as assigned to build management capabilities in such areas as performance management and effective feedback
Builds tools and resources to support management effectiveness
Educates employees about company policies and guidelines, including compensation, benefits, leaves of absence, terminations, job postings, new employee orientation, training programs, and personnel records and transactions
Increases understanding and consistent application of company policies, procedures and practices through training, coaching, one-on-one communication and policy and contract interpretation
Guides employees and managers accordingly, including directing them to the location of relevant information and tools to assist them
Reviews and responds to unemployment claims
Requires ability to drive to multiple work locations within PSE’s service territory as needed to meet with employees, supervisors, and managers
Delivers HR or management related training programs as required
Performs other duties as assigned
Requirements
Bachelor’s degree in related field and/or equivalent combination of education and work experience
Strong demonstration of high ethics and ability to maintain confidentiality
General understanding of local, state, and federal employment law
Ability to objectively coach employees and management through complex, difficult, and emotional issues
Proven customer relations skills including problem solving and conflict resolution
Ability to work both independently and as part of a team
Ability to work in a fast-paced and changing environment
Strong analytical and problem solving skills
Group presentation and facilitation skills
Ability to coach, mentor and influence others
Ability to organize and prioritize work
Proficient in using Outlook, Excel, Word, and PowerPoint (Microsoft software)
Benefits
medical, dental, vision, basic life, and short- and long-term disability insurance
additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP)
a 401(k) investment option and a cash balance retirement plan
Paid Time Off (PTO) and Paid Holidays throughout the calendar year
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