Associate Director leading customer satisfaction and growth while managing a team of Customer Growth Executives. Driving strategic planning and operational excellence for customer account management.
About the role
- Growth Partner shaping and selling insights across brands like Samsung and Unilever at Verve. Unlocking client value and establishing trust as a strategic partner in insight-driven solutions.
Responsibilities
- Expand Accounts : Unlock more value from existing clients — through multiple Verve Vero solutions, Consultancy enrichment, new builds, or activation kits.
- Land & Scale : Turn initial solutions into multi-market, multi-category programmes with clear growth paths.
- Strategic Partnering : Position Verve as a trusted growth partner, not just a provider — shaping conversations and helping clients make smarter decisions.
- Commercial Momentum : Own proposals and pitches, de-risk them for clients, and lead expansion conversations with confidence.
- Opportunity Scanning : Map decision making units, monitor client usage, team adoption, and business triggers to identify the right moment to act.
Requirements
- Minimum 7 years’ insights experience (client or agency side), aligned with Associate Director / Director level
- Proven track record of growing client accounts within insight / consultancy or embedding insight capabilities within a client organisation
- Strong commercial instincts — balancing client needs with revenue growth
- A clear, compelling communicator who can cut through complexity
- Confidence engaging senior stakeholders and influencing direction
- Experience framing opportunities into commercially robust proposals
- Entrepreneurial, curious, and resilient who thrives in fast-moving environments
- A strong existing network within and/or across sectors
- Experience scaling local and/or global programmes
- Strong interest with AI-driven insight solutions
Benefits
- Ownership of growth across some of the world’s most iconic brands
- The opportunity to work at the forefront of Human, Cultural, and AI intelligence
- A collaborative, ambitious environment where your impact is visible
- Autonomy to shape growth for your clients with the support to make it happen
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Scientist leading laundry innovation projects at dsm - firmenich. Collaborating with interdisciplinary teams on innovative product development and technical support.
Senior Lead Strategy & Planning Consultant in Consumer Banking driving enterprise strategy and planning. Leading initiatives for branch growth and workforce enablement with a focus on analytics and strategic problem - solving.
Senior Business Analyst at PagBank optimizing business indicators and enhancing customer journeys. Collaborating with technology teams to drive growth marketing initiatives.
Brand & Growth Marketing Lead managing brand strategy and marketing programs at Pontosense. Driving measurable growth for D2C and B2B segments with a focus on privacy - first technology.
Brand & Growth Marketing Lead driving brand strategy and marketing execution for a privacy - focused tech company. Own integrated marketing programs across D2C and B2B segments in a hybrid environment.
Vice President responsible for leading GTM strategies and driving growth in under - leveraged retail channels. Engaging in resource planning and senior - level relationships to achieve revenue accountability.
Director managing all client sales - related activities at Acosta Group. Leading team sales growth and developing strategic relationships for revenue delivery.
Intern in business development at Easyfairs, supporting growth strategy and event management. Engage in market analysis, report creation, and presentation development.
Growth Marketing Manager leading marketing activities and driving brand awareness for Corpay's Allstar brand. Owning end - to - end marketing strategy in a competitive landscape.