Collecting delinquent accounts for Truist, a financial services company. Achieving performance expectations and providing exceptional client service.
About the role
- Customer Service Specialist focused on negotiating debts in telecommunications. Involves active voice customer service and hybrid training for managing accounts.
Responsibilities
- Atendimento ao cliente por voz Ativo, para negociação de dívidas de produtos ou serviços da telefonia, internet, oferecendo ofertas especiais para pagamento;
- O operador precisará identificar a necessidade do cliente e trazer uma solução prática e objetiva, conforme procedimento do produto e/ou serviço;
- Utilizará sistemas para realização de registros e aplicações do atendimento.
Requirements
- Ter no mínimo 18 anos de idade;
- Ter no mínimo o Ensino Médio Completo;
- Conhecimentos básicos em informática e digitação;
- Boa comunicação;
- Disponibilidade para realizar o treinamento de forma híbrida;
- Fácil acesso a Unidade Atento São Caetano do Sul.
Benefits
- Vale Transporte;
- Vale refeição e/ou vale alimentação;
- Seguro de Vida;
- Auxílio funeral;
- Auxílio creche / Auxílio criança com deficiência / Auxílio Babá / Transporte Escolar;
- Desconto em Produtos;
- Assistência Odontológica;
- Serviço Família+;
- Descontos em Academias / Práticas Esportivas;
- Parcerias educacionais com descontos em cursos;
- Plano de carreira;
- **PLANO PET.**
Job title
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Experience level
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Degree requirement
Location requirements
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