Hybrid Director of Revenue Operations

at Relay

• Job title: Director of Revenue Operations
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Toronto, Canada

About the role

• Director of Revenue Operations optimizing Relay's go-to-market engine for scalability. Strategic leader focusing on operational efficiency, collaboration, and data-driven revenue growth.

Responsibilities

• Develop, implement, and optimize processes and cadences to drive alignment across Sales, Marketing, and Customer Success (Onboarding) teams
• Leverage analytics to identify trends, anomalies, and revenue opportunities while collaborating with the Data team to measure and monitor new trends
• Oversee all GTM processes, including process optimization, sales variable compensation, territory management, forecasting, and the operating cadence
• Build and maintain the full tech stack across Sales, Marketing, and Customer Success (Onboarding), ensuring each team has the right tools to succeed while continuously identifying opportunities to drive efficiency and enhance performance through automation and AI
• Build a quarterly RevOps roadmap that prioritizes the most critical opportunities and challenges, while regularly updating stakeholders on progress
• Implement and enforce data quality controls to ensure that data is relevant, accurate, and reliable
• Lead, manage, and mentor a high-performing operations team, fostering a culture of collaboration, innovation, and continuous growth
• Plug into the operating system supporting the team and recurring responsibilities, assessing strengths and areas for improvement independently with a focus on critical strategic needs, and partner to translate them into actionable improvements to achieve revenue goals
• Partner with Marketing to develop strategies to drive pipeline and conversion, including monitoring performance to drive actions that accelerate conversion from lead to deal
• Design, test, and scale strategies that increase productivity, automate workflows, and drive efficiency across departments

Requirements

• You have 7+ years of experience in revenue operations, partnering with Sales, Marketing, and Customer Success (Onboarding) teams, ideally within a startup or SaaS/fintech environment
• You have a proven track record of influencing GTM strategy and driving effectiveness across processes, technology, metrics, data and reporting
• You are skilled at creating and optimizing GTM strategies, along with cohesive processes, tooling, and methodologies
• You are proficient in Salesforce and a marketing automation platform, with experience leveraging the platform to optimize sales processes and utilize reporting tools to generate insights
• You have a curious mindset, a systems-thinking approach to executing plans with a holistic view, and a willingness to roll up your sleeves to deliver results
• You are data-driven, adopting a numbers-first approach to drive success across our revenue teams and accelerate Relay’s growth in both new and retained revenue, while enhancing the entire customer experience
• You are a strategic thinker and builder, with a well-informed vision and strategy for the operations team and Relay.

Benefits

• Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
• Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
• Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
• Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
• Hybrid work environment: we value meaningful collaboration and connection at our Toronto office three times a week, with lunch, snacks, and beverages on us.
• Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
• Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
• Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
• Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities.