Customer Success Associate enhancing value delivery and engagement for a global customer success organization. Focused on account infrastructure, program enablement, and operational excellence in a tech company.
About the role
- Director of Customer Success leading a global team of CSMs at Revenue.io. Overseeing strategic accounts and developing scalable programs for customer engagement.
Responsibilities
- Build, mentor, and scale a world-class team of Customer Success Managers, empowering them to deliver exceptional experiences and drive measurable customer outcomes.
- Lead highly effective weekly team meetings, deal reviews, and performance sessions to align priorities, share insights, and strengthen execution.
- Oversee headcount management, book balancing, and capacity planning to ensure equitable distribution of accounts and sustainable workload.
- Develop and execute hiring and onboarding plans that accelerate new hire readiness and reinforce a culture of excellence and accountability.
- Personally manage and grow key enterprise accounts—ensuring adoption, expansion, and executive alignment while modeling world-class CSM engagement.
- Partner with RevOps, Product, and Marketing to design and deliver digital programs, automation, and playbooks that drive consistent value across all segments.
- Use Revenue.io’s own AI platform and Salesforce workflows to identify risks, predict churn, surface expansion opportunities, and trigger the right interventions at scale.
- Partner cross-functionally with Sales, Product, Support, Implementation, and Marketing leadership to align goals, define success metrics, and evolve the customer journey for long-term growth.
- Establish repeatable processes, implement KPIs, and continuously refine systems to improve visibility, scalability, and efficiency across the organization.
- Serve as the executive advocate for customer needs—bringing insights to influence product roadmap, go-to-market strategies, and company-wide customer obsession.
Requirements
- 10+ years of experience in Customer Success or Account Management within SaaS, including 5+ years leading and developing CSM teams.
- Proven success driving retention, expansion, and customer health in complex, enterprise-level accounts.
- Strong experience with Salesforce, CS automation tools, and AI-driven workflows to scale engagement and insights.
- Strategic and analytical mindset—able to balance data-driven decision-making with human-centered leadership.
- Excellent communication and executive-level presence with the ability to influence at all levels, both internally and externally.
- Deep understanding of the art and science of relationship management, value realization, and business impact storytelling.
- A passion for innovation, adaptability, and continuous learning in a fast-moving environment.
- Experience partnering cross-functionally with Sales, Support, Implementation, Marketing, Product, and Operations to deliver cohesive customer outcomes.
- Builder mentality—comfortable with ambiguity, process creation, and scaling programs from the ground up.
Benefits
- Paid parental leave
- Flexible time off (US only)
- Competitive salary
- Multiple medical plans to choose from including HSA and FSA
- Work from home flexibility
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Werkstudent CRM role supporting marketing and sales initiatives at Volkswagen. Engaging in CRM measures and collaborating on innovative solutions.
Manager, Client Success for Amplifi, overseeing dentsu accounts and delivering media effectiveness and efficiency. Leading client engagement through strong communication and collaboration with team members.
Director of Customer Success overseeing strategy execution and team leadership at Float. Leading customer growth initiatives for the fintech company's business finance platform.
Lead Domain Architect at Farmers Insurance driving technical strategy for service contact centers. Transforming operations and ensuring seamless customer support with AI - enabled servicing stack.
Customer Success Lead building customer success and support function at an AI - native CRM startup. Driving product adoption and revenue expansion within best accounts in a hybrid role.
Customer Success Manager for SMB accounts managing engagement and retention. Focused on driving customer value and scalable outreach through strategic programs and data analysis.
Intern supporting Financial Crimes Risk Management, contributing to projects, analyzing data, and assisting with reporting. Working hybrid in Wilmington, DE office after training period.
Customer Success Specialist managing customer satisfaction and retention at BizzyCar. Engaging in onboarding and training to enhance customer experience with our platform.
Customer Success Representative managing SMB clients for Hapana, enhancing member experiences in the fitness industry. Collaborating cross - functionally and ensuring effective onboarding and client support.